Device as a Service

Organisations continue to be challenged with the time, cost and complexity of procuring, managing and maintaining end user devices.

By next year (2020), the average professional will carry four devices on any given day1, for many companies, the sheer volume and variety of devices in the workplace is a burden to manage. This persistent explosion of personal computing has forced IT and Procurement departments to adjust to managing a complex multi-device, multi-platform, multi-vendor environment. 63% of IT Managers say their resources are drained by device management and they would like to be able to focus on more strategic IT projects2.

These teams are striving to deliver the business efficiencies and digital expectations of modern and mobile users. Their challenge is becoming a growing concern as 91% of employees feel technology choices reflect on a company3, in fact 26% of professionals would likely quit due to poor workplace technology4. Still, IT teams are faced with ageing device fleets, an abundance of unpredictable invoices and a lack of control over procurement. The juggling act of managing IT assets is a constant and costly headache.

Thankfully, there’s a simple solution.

The DaaS Lifecycle

What makes the Data#3 DaaS model different? Unlike other device management solutions, Data#3’s DaaS is a full service offering. It addresses expanding customer needs in unique ways, explore the 9 stages of our DaaS Lifecycle below to learn more.

Your dedicated DaaS Specialist will meet with your organisation to investigate your current device environment and help forecast your needs for the future. They will first discuss your fleet; the volume and variety of devices, where your devices are located and which devices best suit your users needs. Next the specialist will conduct a thorough operating system and application review, followed by an assessment of your corporate directory, Group Policy and network.

During this initial planning phase we will also perform a security gap analysis and discuss a data management strategy with you. Lastly your DaaS specialist will look at your helpdesk requirements, warranty expectations and agree on SLAs and your preferred finance option.

Transition is a crucial phase, in which your DaaS team will work to resolve any issues identified during the stage one assessments. As well as securely transitioning your data and remediating any security gaps, phase two is focused on resolving your device and application management.

In a seamless user experience, devices are delivered straight to employees, who receive their new notebook, turn it on, enter their ID and are immediately ready to work. With 91% of employees believing technology choices reflect on a company3, delivering the type of experience end users have come come to expect should be a critical consideration of your new DaaS solution.

Since the release of Windows 10, the future of application management will be driven from the cloud. However, in order for this to happen, customers must mature in their IT and cloud infrastructure. Ascertaining where you are on the journey, moving from on-premises, locally installed apps to cloud-based modern application management can be part of your transition to DaaS. Windows customers may need to make the move to Azure and begin their adoption of cloud-based apps for example, transitioning from on-premises Exchange to Office 365. Furthermore, combining cloud services such as Autopilot and Intune with standard DaaS models will unlock increased productivity, efficiencies and cost savings for IT teams and the business.

Onboarding will prepare your people and processes for the launch of your new DaaS solution. During this stage we will define your device enrollment process, as well as application packing and app delivery to your devices. We will also discuss your preferred governance structure and define the escalation paths for managing your DaaS environment to ensure clear and efficient communication.

Data#3 will also facilitate training for your procurement team to help them order, manage and report on devices in the DaaS customer portal. Additionally we can also support your organisation with an end user change management and adoption plan to guide and optimise your rollout of DaaS across your organisation.

Reduce your workload with simplified procurement. Our DaaS customers purchase through a convenient customer portal, featuring a curated digital catalog of devices. Our versatile range of tablets, laptops, 2 in 1 devices and desktops have been carefully selected, featuring HP, Microsoft Surface and other high-performance brands to ensure image stability, device durability, mobility and the processing power your employees need to do their best work fast.

Request to procure a device via the catalog, then relax and enjoy fast and efficient quote and order management. We work closely with our customers and vendors to forecast your requirements and ensure stock availability. We will also do our best to cater for any custom device requirements you may have such as global vendor contracts, special pricing and specific device specs, accessories or requirements.

Data#3 prides itself on exceptional customer service, our DaaS customer portal also includes a 1300 customer support line for troubleshooting issues, requests and query management as well as warranty care package and support.

Data#3 has three integration centres across the country, providing the capacity to rapidly configure thousands of devices per day. During phase five your devices will be enrolled and imaged, we will also set up your Windows 10 and Office 365 ProPlus procedures.

As cloud applications such as Windows and Office continue to flourish, the volume of software contracts, licenses, deployments, renewals and expirations to monitor has mushroomed. For IT teams, the burden of software asset management is eating into valuable time and resources. However, 68% of organisations get at least one software audit request each year5. By combining software asset management into your DaaS solution renewals, security and compliance of our licenses are easily monitored and managed. With hardware and software managed in unison, the IT environment becomes a well-oiled machine ready to take on the challenges of the evolving world of modern device management.

As the final element of the enrolment process your DaaS Specialist will address data warehousing for SCCM or Intune with PowerBI.

Data#3 integration centres across the country provide a vast and efficient supply chain, with ‘just-in-time’ shipment of your premium DaaS devices. DaaS customers can leverage holding stock to expedite shipment of devices to your locations across Australia. We are also happy to store quantities of spare devices until required by your user-base.

When your devices arrive, a Data#3 device specialist will perform onsite installation of your new device fleet including, desk-side delivery, unpacking and disposal of waste, workstation setup, execute delivery of applications and data, security configurations, network connection and authentication.

As an optional inclusion to your DaaS solution, Data#3 can also facilitate training for end-users on using their new device.

Your new DaaS assets will be tagged, registered and closely managed throughout their lifecycle. You will receive regular reports on, order status, invoicing, asset warranty, asset maintenance, total asset count, spares tracking and asset locations.

Data#3’s Asset Management solution helps customers maintain total control, visibility and accountability of their hardware portfolio. Best practice asset management will allow you to eliminate lost or incorrectly assigned equipment and reduce costs. Gartner finds that effective management of hardware can cut your total cost of ownership by up to 45%6.

We can also include accidental damage protection into your DaaS solution, giving you insurance cover against end-user accidents outside of normal device warranty cover.

Do you suspect many of your users are using devices over or under specified for their needs? Data#3’s DaaS solution, helps organisations become data-driven and make strong evidence-based decisions. For instance, empower your team with the visibility to assess usage patterns and identify which devices best serve the needs of which employees. Companies that use data analytics to make decisions have 23 times greater likelihood of customer acquisition and 19 times greater chance of profitability7.

Our strategic partnerships with HP and Microsoft bring the power of data into your DaaS service. HP’s insightful analytics powered by machine learning, preconfigured logic and contextual data helps secure and manage multi-OS devices as well as identify, predict and address issues. Across device, application and usage we deliver deep insights to proactively optimise IT performance, spending and resources.

With Microsoft’s PowerBI convert business analytics into stunning visuals that allow you to explore, analyse and share customised dashboards and interactive reports across the organisation. For personal productivity, MyAnalytics summarises how you spend your time at work and suggests ways to work smarter – from cutting unproductive meeting time to getting better work/life balance.

As the end of your DaaS contract approaches Data#3 will review your full device fleet, usage and user habits and present to you our recommendations, based upon data-driven insights, to further optimise your end-user computing lifecycle.

If assets are no longer needed but eligible to be reassigned, Data#3 will manage asset collection and reassignment to a new user or to be stored as spares in the Data#3 warehouse and prepared for reassignment when required.

If assets are ineligible to be reassigned it’s important that they are disposed of securely and consciously. Our DaaS service notifies customers as devices approach end-of-life, devices are collected, the data backed-up and/or securely wiped and the hardware disposed of in a safe and environmentally friendly way.

Key to the transition was the need to align with our Information Technology Mobility Strategy. Thanks to our new hardware and the deployment of Windows 10, we have a truly mobile workforce that can now connect, share and collaborate with ease.

– Joel Hurst, IT Manager, the City of Fremantle

Learn more about the City of Fremantle’s deployment of HP and Microsoft Surface hardware with Windows 10 to improve user experience and service delivery.

Why Data#3?

Data#3’s Device as a Service is the modern way to managed diverse device fleets. It is a unique managed lifecycle for all of your end-user compute devices, including the services your environment requires to remain secure, well managed and accounted for.

DaaS delivers a predictable monthly spend and consistent service structure across your entire hardware fleet. The consolidated management and reporting unveils insights into your user’s habits, device performance and maintenance support, to ensure you’re getting the most productive performance from your end-user computing investment.

Ultimately Data#3’s DaaS solves the challenges we know customers are facing:

  • Reducing costs by being able to flex and reassign assets
  • Refreshing devices sooner and upgrade to new technologies easier
  • Getting TCO under control with a consistent monthly fee per head
  • Reducing time and resource costs of deployment
  • Reducing IT procurement management workload
  • Locating devices quickly and accurately, and minimise lost equipment
  • Unburdening upfront capital expense to invest in priority IT projects.

Supported by our long partnerships with both HP and Microsoft we have collaborated on some of the largest, most complex end-user computing solutions across Australia. Data#3  maintains the highest level of certification accredited by HP as a Platinum Partner, and Microsoft as a Gold Partner, acknowledged by numerous awards and recognised by both HP and Microsoft as their leading Australian partner.


 

1. Business Insider (2016), There will be 24 billion IoT devices installed on Earth by 2020. [Online] Available at: https://www.businessinsider.com/there-will-be-34-billion-iot-devices-installed-on-earth-by-2020-2016-5/
2. IDC (2017), Transforming Device Lifecycle Management with Device as a Service. [Online]
Available at: http://idcdocserv.com/download/HP_IB_DaaS_3317.pdf
3. Microsoft (2018), More employees say they would choose Surface. [Online]
Available at: https://blogs.windows.com/devices/2018/02/08/employees-say-choose-surface/
4. Dell EMC (2016), Realizing 2030: The Future of Work. [Online]
Available at: https://www.dellemc.com/en-us/workforce-solutions/purposedrivendesigns.htm#section=next-decade
5. Gartner Inc (2014), Survey Analysis: Software License Audit Surveys Show Shift in Focus and Intensity in 2014. [Online]
Available at: https://www.gartner.com/doc/2835817
6. Gartner Inc. (2008, March 10). Gartner Says Effective Management Can Cut Total Cost of Ownership for Desktop PCs by 42 Per cent. [Online] Available at: http://www.gartner.com/newsroom/id/636308
7. McKinsey (2016), Straight talk about big data. [Online]
Available at: https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/straight-talk-about-big-data

 

Enquire Today

Begin your journey towards digital procurement and modern device management, request an end user computing assessment or to learn more, reach out to a Data#3 DaaS specialist below.

Contact us here

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