ITIL is a key framework and is the structure behind which we operate support for our customers’ environments. ITIL is a set of detailed best practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

Leveraging ITIL, Data^#3 ensures that risk is effectively managed, the most cost-effective practices are established, and that customers’ cloud managed services and IT environments are effectively created for growth, scale and change.

This framework, which is utilised for all our services, ensures that as a customer you are receiving the best support solution to help deliver your desired business and technology outcomes.

Gain access to ServiceNow

ServiceNow is an industry best practice platform that ensures effective business operation. The platform ensures productivity by consolidating all required processes into this ITSM solution. As part of our investment as a managed services provider, Data^#3 has placed significant investment into ServiceNow – this means that customers can gain access to relevant processes, governance and ITIL Framework – simply from one portal hub.

As a customer you can access ServiceNow directly, or if you are using it already, can leverage plugins to connect to the platform to gain all the relevant insights.