Managed Services

Managed IT Services

Organisations continue to grapple with balancing resource constraints in the context of the increasing pace of change that digital market disruption creates.

Managing that pace of change, while driving to genuine transformation, requires ruthless organisational focus. Targeted use of managed services has a role to play in enabling that focus. Agility is not optional — IT teams need to be focused on activity that delivers the greatest strategic value to drive digital transformation, at speed, with minimal distraction.

Managed services can enable greater agility, improved service levels and reduced costs. Used strategically, managed services can also help enterprises to mitigate the rising complexity of IT operations by optimising current infrastructure to focus on what is essential to differentiation.

Sophisticated organisations view managed services as a means of attaining, and maintaining competitive advantage — and not just a way to cut costs. Assessing when and how to apply this logic in your organisation is an essential component of the digital transformation landscape.

From IT managed support to Cloud Managed Services, our managed services framework helps you get the most out of your technology investments and becomes a trusted extension of your own team. Choose from one or all of the services below:

$1.55 MILLION – On average, IT downtime costs businesses $1.55 million every year*.

Managed Services that Reduce Downtime and Enhance Productivity

Data#3’s Managed Services gives you access to the expertise required to monitor, manage, and keep your systems running, leaving you free to focus on your customers.

Underpinned by service level agreements tailored to your business, our support team leverages a deep understanding of your technology infrastructure to proactively avoid service interruptions.

Data#3 covers multiple support services for customers both nationally and internationally. These services are delivered primarily by our remote 24/7 operations facility.
Learn more about Data#3’s Managed Services below.

“Data#3 was engaged by Fredon to improve the operational efficiency of the backup process according to Fredon’s long term strategy for ICT transformation. Data#3 has successfully enhanced Fredon’s backup solution and assumed responsibility for this end to end process. This managed service delivers the resiliency and efficiency that Fredon management require, which allows our staff the time to concentrate on higher value business projects. Data#3 and Fredon are working together as one team and issues are resolved in a timely manner.”
-Ruly Sutedja, National Information Systems Manager, Fredon

Open & Transparent Outsourced Managed IT Services

In the past, some companies have operated their outsourcing practices behind a curtain.

As a managed services provider, Data#3 operate an open and transparent knowledge process. Our key aim is to deliver the outcomes that you need from the service.

Leveraging the ITIL Managed Services Framework

ITIL is a key framework and is the structure behind which we operate support for our customers’ environments. ITIL is a set of detailed best practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

Leveraging ITIL, Data#3 ensures that risk is effectively managed, the most cost-effective practices are established, and that customers’ cloud managed services and IT environments are effectively created for growth, scale and change.

This framework, which is utilised for all our services, ensures that as a customer you are receiving the best support solution to help deliver your desired business and technology outcomes.

Gain access to ServiceNow

ServiceNow is an industry best practice platform that ensures effective business operation. The platform ensures productivity by consolidating all required processes into this ITSM solution. As part of our investment as a managed services provider, Data#3 has placed significant investment into ServiceNow – this means that customers can gain access to relevant processes, governance and ITIL Framework – simply from one portal hub.

As a customer you can access ServiceNow directly, or if you are using it already, can leverage plugins to connect to the platform to gain all the relevant insights.

*Small Business Trends (2018). IT Downtime Costs Businesses $1.55 Million Per Year, Report Says (INFOGRAPHIC). [Online] Available at: https://smallbiztrends.com/2018/01/cost-of-a-tech-fail-small-business.html

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