Dynamics 365 Customer Service Rapid for Government
Improve citizen-first digital services and modernise customer service capabilities through a rapid, low-risk approach using Microsoft Dynamics 365 Customer Service, supported by Data#3.
Overview
Unlock strategic success with Microsoft-powered solutions
As a trusted Microsoft Business Partner, Data#3 helps Government and Enterprise organisations drive digital transformation through tailored Microsoft Business Applications.
Leveraging deep expertise across the Microsoft ecosystem, including Power Platform and Dynamics 365, we help you streamline operations, enhance customer engagement, and optimise business processes.
Our industry certifications in Microsoft Project and Engagement Management reflect our proven ability to deliver secure, scalable, and intelligent solutions that support your business goals and foster innovation.
Solutions
Microsoft Business Applications solutions
Connect your teams, processes, and data across your entire organisation to create exceptional customer experiences and operational agility.
Dynamics 365 Customer Engagement
Including Customer Service, Sales, Customer Insights and Contact Centre.
Low-code solutions
Using Power Platform include Canvas, Model-driven, Portal, Dataverse modules and setting up a Centre of Excellence (CoE) for Governance.
Power Automate services
For creating automated workflows and hyperautomation between applications and services to sync files, get notifications, collect data, and more.
Azure integration
Providing seamless integration of business applications with Azure services to enhance scalability, security, and performance
Advanced analytics and reporting
To provide actionable insights and support data-driven decision-making.
Strategic consulting
To align business applications with organisational goals and drive digital transformation initiatives.
Seamless migration services
For customers transitioning from Dynamics on-premises environments to Dynamics 365 cloud services.
Support
For Dynamics 365 and Power Platform environments through a dedicated support team.
Remediation and solution optimisation
For existing customer engagement platforms.
Generative AI Agents
Enabling smart automation to design, deploy, and optimise processes that lead to enhanced customer engagement.
Process
Business Applications framework
In implementing our solutions, the Data#3 Business Applications team seek to understand the unique needs and challenges of each organisation with a client-centric approach. We achieve this using the following four-stage approach.
Challenge identification
Through either a vision and value engagement, or tailored demonstration, we start by identifying your key business challenges, and workshopping options to explore the “art of the possible”. We work with you to quickly identify a best-fit solution.
Comprehensive assessment
Once the vision and value engagement and/or the tailored demonstration is complete, it is time to assess your organisation requirements. For organisations who are seeking to adopt Dynamics 365, we recommend underatking a Fit Gap Assessment. For existing Dynamics 365 deployments, a health check assessment engagement is best suited to review the current deployment.
Customised Solutions
Data#3’s Dynamics 365 Rapid engagements are designed for clients seeking to evaluate the functionality for Dynamics 365 within their organisation. A Data#3 Dynamics 365 Rapid engagement is the ideal engagement to determine that fit. The Rapid engagement provides a fixed-price, fixed-scope deployment of Dynamics 365 for Sales, Dynamics 365 for Customer Service or Dynamics 365 for Cusrtomer Insights – ensuring clear and accurate product alignment, prior to deciding to deploy a full production solution.
Continuous Support
After implementing and/or updating solutions that are in alignment with business requirements, Data#3 will leverage our internal expertise to offer continuous support, maintenance and enhancements, ensuring the long-term success, adaptability and scalability of critical systems and services within your organisation.
Rapid Offerings
Data#3 Rapids for delivering Dynamics 365
Data#3 Dynamics 365 Customer Service Rapid
Designed for organisations seeking to evaluate the functionality of Dynamics 365 Customer Service for their organisation. A fixed-price, fixed-scope deployment of Dynamics 365 Customer Service, ensuring alignment prior to full scale deployment.
Data#3 Dynamics 365 Sales Rapid
Designed for organisations seeking to evaluate the functionality for Dynamics 365 for Sales within their organisation. A fixed-price, fixed-scope deployment of Dynamics 365 Sales, ensuring alignment prior to full scale deployment.
Data#3 Dynamics 365 Customer Insights Rapid
Designed for organisations seeking to evaluate the functionality for Dynamics 365 Customer Insights within their organisation. A fixed price, fixed scope deployment of Dynamics 365 Customer Insights, ensuring alignment prior to full scale deployment.
Customer stories
Dynamics 365 delivered
A Microsoft Dynamics 365 customer story
Master Builders Association of South Australia
Read how the Master Builders Association of South Australia (MBASA) moved from a complex legacy environment to a modern cloud platform to streamline operations and improve efficiency.
A Microsoft Dynamics 365 customer story
Glencore Technology
Learn how Glencore Technology leveraged greater integration, automation and reporting across business platforms.
A Microsoft Dynamics 365 customer story
RSM Australia
Learn how RSM Australia unleashed the power of analytics and aligned more closely with their business strategy.
A Microsoft Dynamics 365 customer story
Australian Charities and Not-for-profit Commission
Learn how Microsoft Business Applications helped the Australian Charities and Not-for-profit Commission streamline processes.
Why Data#3?
Work with Microsoft’s largest Australian business partner
We are Microsoft’s largest Australian business partner with the highest level of competency across the Microsoft ecosystem. Our scale and expertise enable our unparalleled support to customers selecting, deploying, managing, and securing Microsoft applications, products, and devices.
Data#3 holds the highest level of partner accreditations across the Microsoft ecosystem, making us ideally placed to help you implement the best Microsoft solution for your organisation.
