Collaboration

The collaboration secrets of high-performing teams

It’s no secret that collaboration is critical to a company’s success.

Strong collaboration can profoundly affect the outcome of any organisation. When groups of people, often from diverse locations and roles, share ideas and knowledge, something special happens. However, bringing people together at the right times, in the right ways, can be challenging. The best-performing teams don’t happen by chance, they don’t succeed because they’re a team of champions; but because they’re a champion team; and today’s technology supports teams to achieve more than ever before.

Today’s teams may work in different states or countries, even in different time zones, but modern, cloud-based collaboration solutions support every worker, in any location, on any device. From mining sites and schools to hospitals and offices, whether it’s a quick ‘heads-together’ or an ongoing agile project, high-performing teams collaborate in smarter ways. Using tools such as video conferencing, shared collaboration spaces, virtual whiteboards and instant messaging, our customers work more effectively, anytime, anywhere.

How collaboration tools changed the way RACQ work

The Royal Automotive Club of Queensland (RACQ) is a dynamic team that works across offices, call centres, roadsides, retail and branches. Naturally, collaborating was a vast challenge. In order to keep staff connected and engaged, they sourced and implemented a solution that broke down geographical barriers and organisational silos: RACQ Yammer Network.

“RACQ made significant inroads to working in a more collaborative and innovative way with the launch of the RACQ Yammer Network. Thanks to the thorough handover and up-skilling of our communications team by Data#3, the network is now regularly used by our approximately 2,500 strong workforce and has seen monthly active engagement and participation levels of over 80% for the past 15 months, comfortably surpassing industry standards. These great results help foster an engaged and connected RACQ staff community.”

Luke Gilpin, Internal Communications Advisor, RACQ

Collaboration Platforms

Empower teams to come together rapidly across organisational and geographical boundaries on easily-accessible and intuitive collaboration platforms. Whether it’s file-sharing, chatting, digital whiteboards, video conferencing or screen-sharing, you’ll streamline your work systems and drive results.

Cisco Webex Teams

A complete, cloud-based collaboration solution designed for simplicity, Cisco Webex Teams brings people together into ‘spaces’ – virtual rooms that contain messages, meetings, contacts, documents and drawings. Free to download, easy to implement and quick to deliver – see how easy it is to love how you work.

Microsoft Teams

Microsoft Teams is a complete chat and online meetings solution. You can get someone’s attention, share files effortlessly, and kick-off conversations via video or call. Microsoft Teams is just one part of the Office 365 suite, and integrates seamlessly with your favourite Office applications, email, calendars and SharePoint – all the tools your teams need to get work done.

Want to learn more about creating the perfect team?

Download our ebook The secrets of high performing teams – wherever they’re located.

Setting the scene for working smarter

Workplace design can foster or cripple collaboration. We understand the role technology can play in creating collaborative workspaces – increasingly disappearing into the background of meetings, whilst enabling teams to share ideas where ever they might be.

Driven by different business units, or even external parties, collaboration solutions can be easily adopted by different groups to solve immediate problems – but this creates new challenges. Unsanctioned apps may be used for sensitive customer data or the organisation’s intellectual property, potentially threatening data compliance efforts. Visibility of data can be obscured, making it difficult to secure. Creating a well-designed collaboration experience reduces the potential for your staff to adopt unsanctioned shadow IT solutions and helps to keep users and data safe.

When approaching collaboration decisions, there are some important governance questions that must be asked:

  • Do we have an appropriate level of security to protect our users? Are our third-party partners also protected?
  • Can we recover of data in the event of a disaster such as a CryptoLocker attack?
  • Is it even appropriate to invite third-parties to collaborate at all?
  • Is there a naming convention?
  • What will you allow to be shared, and how will your data be protected?
  • What is the policy on appropriate behaviour and content?
  • How do you avoid a proliferation of collaboration sites and solutions?
  • What happens to a site when you finish with it? How does the data get backed up and the site archived?

A positive approach to collaboration governance reduces the possibility of data breach or reputation damage if proactive steps are taken in advance to secure and protect your valuable corporate intellectual property.

When you’re communicating in one channel and sharing content via another, things can get messy. Connecting content with collaboration means everything is streamlined and organised.

Just think about the ease of joining a video meeting in one click, inviting others in an instant, capturing thoughts on a team-board, and seamlessly sharing content between devices and team members. This is where digital whiteboards come in. The Cisco Webex Team Board, HP ShareBoard and Microsoft Surface Hub, allow you to wirelessly present, whiteboard, video and audio conference in one, easy to use device.

Cisco Webex Board

 


Microsoft Hub 2

 

 

If you aren’t sure which device is the best fit for your organisation, we can help. Request a demonstration and get expert advice from our solutions consultants.

Additional Resources

It’s no longer just a way to see what your friends did on the weekend. Social media has become a fundamental tool for businesses. Enterprise social media cuts across corporate hierarchies and encourages discussion and innovation.

vBrick

YouTube has long been the go-to for sharing video content with customers. But what if you just want to reach your inner circle? Meet vBrick; a YouTube channel just for your team. It lets you easily create and share video content with the right people – whether it’s an announcement from the CEO, training tutorials, HR updates or confidential brand messages.

Yammer

According to Microsoft, 85% of Fortune 500 companies now use Yammer to encourage collaboration and innovation. And it’s not hard to see why. Yammer is your business Facebook, letting you discuss ideas, share updates and crowd-source answers from people within your company. Faster and less-formal than company emails, Yammer gives you instant feedback on any topic, thus providing a premium avenue for collaboration.

Technology is ever-evolving, but one thing is for certain; the anywhere workplace is here to stay. People are no longer bound by office walls and the need to facilitate effective collaboration in any place, on any device is critical.

Once futuristic concepts, augmented reality (AR) and its close relative virtual reality (VR) are making waves across business. Solutions incorporating these immersive technologies are increasingly available as technology companies attempt to meet our growing need to interact with one another.

AR in Cisco Webex Teams

Users can already share augmented reality files within the Webex Teams app – enabling teams to upload files to view and resolve a problem collaboratively. In the future, we will see team walls that turn entire meeting rooms into a touch screen – creating truly ‘immersive meeting rooms’.

HP VR backpack

This powerful cord-free backpack computer makes VR mobile and could replace expensive studios or training environments. In the near future, you might just be doing presentations or employee training using complex simulations – all streaming from your back.

Microsoft HoloLens 2

Wearable glasses provide real world context and enable users to go hands-free. Imagine the benefits for designers, engineers and maintenance teams who no longer need to refer to models or diagrams on a computer screen. By seeing things they never could before, teams can gain new insights and fix problems more effectively.

 

The application of these solutions are already proving valuable for organisations with a high proportion of field workers or significant visualisation needs. Prototyping is vastly accelerated, and training and maintenance environments are safer and more accessible than ever before.

Additional Resources:

While most collaboration workplace tools focus on improving human to human interaction, the proliferation of the IoT means connecting and monitoring our assets from virtually anywhere will bring major improvements to the way we work.

Organisations can discover the environments to create intelligent workspaces:

  • Humans communicating with troubleshoot machines or artificial bots
  • Wearables and sensors that enable context aware collaboration to serve different information depending on things like your location or role
  • Self-guided robots using telepresence technology to meet with employees or business partners in their own environments
  • Smart scheduling systems that can adjust meeting times for employees stuck in traffic or coordinate meeting room and hot desk occupancy

Digital Collaboration

Not sure where to start?

Every business is different. So, you need to adopt your own, individual collaborative strategy. Data#3 can help you to plan, select and implement the right option – contact a collaboration specialist below. Contact us to set up a Modern Meeting Proof of Concept or to request a teamwork assessment.

 

Contact a Collaboration Specialist


1. i4cp (2017). Top Employers are 5.5X more likely to reward collaboration. [Online] Available at: www.i4cp.com
1. Effective Meetings. [Online] Available at: http://www.effectivemeetings.com/meetingbasics/meetstate.asp
2. McKinsey (2016). Networking – McKinsey study of network operations for Cisco.
3 .London University’s Institute of Psychiatry [Online] Available at: http://www.goodnet.org/articles/9-scientifially-ptoven-reasons-to eat-dinner-as-a-family

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