Customer Management

To operate as productively as possible, attract quality staff, engage your customers and capture new opportunities, you need the best possible technology at your business’ core. With Microsoft Dynamics 365, you can unite your disparate technology into one seamless solution – revolutionising your business processes across sales, customer service, field service, operations, marketing, project service automation and financials.

Transforming the customer experience

The increased importance of customer experience is a key driver behind the development of a single view of the customer in modern CRMs. Those without it are being left behind. According to Adam Sarner, managing VP at Gartner, CRM systems, “The simplest CRM platform was maybe a relational database that held email lists or contacts. Now the technology has advanced where there is a larger story about understanding the customer profile.”⁴ If your existing CRM is not evolving to give you this view, then it is time to upgrade to a new CRM that will.

Harnessing the power of mobility

Another area that is helping organisations drive a better customer experience is mobility. The ability to access and update customer data on the spot, no matter where you are, can have a significant impact on sales. In fact, a research study revealed that 65% of sales reps who adopted mobile CRM achieved their sales quotas, while only 22% of reps using non-mobile CRM reached the same targets.

9 out of 10 companies with over 11 employees use CRM software. However, to really compete in the current market place, you need a cloud-based mobile CRM, to quickly respond to customer needs, manage and convert leads and make fast, informed decisions that lead to business success. No matter the size or sector, Dynamics 365 is supporting businesses everywhere to grow, evolve and transform every corner of their business.

Grow your business with Dynamics’ digital intelligence and astounding ROI

With Dynamics 365, you can turn your relationships into revenue; using digital intelligence to better predict your customers’ needs and deliver the personal attention that will help you build relationships and revenue.

You can also grow your business by leveraging intelligent data insights, sales, CRM and business processes – bringing everything all together in one, seamless system. Today, cloud CRM technology is integral to business strategy and operations in the enterprise. With a well-planned and implemented CRM, your data will be centralised so that you can track customer relationships from pre to post-sale and respond to customer needs in real-time. It can also collect data that will help you produce clear, actionable insights to improve sales and forecasting.

This is where Dynamics 365 comes in. As more and more organisations tap into this powerful relationship management platform, they are not only transforming the way they operate, but also unlocking some seriously impressive ROI.

A Forrester study recently polled 2,000 employees who used Microsoft Dynamics in their workplace and found that the return on investment – in terms of productivity gains – was an incredible 245%. In addition, they shared some impressive figures:

• 50% of teams improved productivity
• sales productivity and uplift was 5%
• consultation time was reduced by 10%
• customer service labour costs reduced by 40%
• labour costs overall decreased by 20%
• marketing budgets saved at least $75,000
• revenue increased by 2%

Differentiate today and prepare your school for tomorrow

The education sector is dynamic and hyper-competitive, and ongoing success depends on differentiating and adapting in order to meet organisational goals and business potential. The integrated solutions built on Dynamics 365 centralises data in one unified platform. This helps institutions improve operations, deliver effective student and resource management, and create personalised student experiences – even within the confines of lean budgets and rigorous reporting requirements.

When a school, college or university leverages the full power of Dynamics 365, the advantages follow:

• Reinvented business processes
• Increased staff productivity
• Cultivation of effective student and alumni relationships
• Better control over admin, marketing and communication costs
• Meeting rising student expectations for a personalised learning experience.

Plus, Microsoft Dynamics 365 is future-proofed to incorporate emerging technologies – including IoT, machine learning, and Big Data – so as new trends emerge, Dynamics 365 keeps your institution ahead of the curve.