As the hybrid workplace becomes the new model for many businesses, it’s rapidly becoming a necessity for businesses to have a collaboration solution in place. Increasingly, enterprises are utilising multiple collaboration tools, including both Microsoft Teams and Cisco Webex. Many enterprises enjoy having the simple, well-adopted user experience of Microsoft Teams while utilising the best-in-class Cisco Webex collaboration devices.
Why not both?
In this blog, we cover how collaborations solutions can collaborate between themselves, through a simple web-based approach. With this reliable interop solution, you can use your existing Cisco Webex collaboration devices to seamlessly join a Microsoft Teams meeting.
With the right factors in place, integration is a simple three-step process.
What do I need?
The first step is to enable the web engine, allowing your browser to “take control” of your devices camera and microphone.
By enabling WebRTC in Control Hub, Webex devices and participants with devices in personal mode invited to a Microsoft Teams meeting can join the meeting directly from their devices with One Button to Push (OBTP).
The Hybrid Calendar needs to be on. This function will be turned on when you register your device with Cisco Webex Cloud.
1) From the customer view in https://admin.webex.com, go to the Devices page from the left sidebar.*
2) Select Settings in the top right corner and navigate to WebRTC Support. Toggle on Enable Microsoft Teams WebRTC Calling.
*Note: If your device is linked to Webex Edge for Devices, you need the CE9.14.3 software version
Once you have enabled WebRTC in the Control Hub, you will need to enable each Cisco Webex Device, whether it is a Webex board, room device, or Desk Pro. In order to do this, you need to enable the web engine on each device through the Control Hub.
1) From the customer view on https://admin.webex.com, go to Devices, select the device you wish to configure, and click Launch Web Portal.*
2) When the web portal of the device is opened, navigate to the Settings tab, select Configuration, and choose the following configuration:
Configuration > WebEngine > Choose On to enable the web engine.
3) Once you have selected On, click Save.
*Note: You can’t access the local web interface from Control Hub if you’re using Internet Explorer.
Once you are ready to have a meeting, with this WebRTC integration enabling OBTP, it’s as simple as pushing the green “join” button.
Once you do that, Microsoft Teams will prompt the host to join and add the room.*
That’s it—you’re collaborating with your team!
*Note: To eliminate audio feedback, ensure any personal devices connected to Microsoft Teams that are also in the meeting room are muted, with the volume off.
Each business has its own unique collaboration needs. If you want to integrate these collaboration solutions but aren’t sure how, you may need external support from a partner.
As a Cisco Master Partner, and Microsoft’s largest Australian reseller, the Data#3 adoption services team provides industry-leading expertise in collaboration integration support to help you overcome your unique challenges, regardless of your preferred collaboration solution.
Utilise your collaboration solutions to crafts a modern workplace environment that works for your organisation. To get help seamlessly connecting Microsoft Teams and Cisco Webex, contact a Data#3 Specialist today.