fbpx
Share

Qenos

Collaboration Solution

Background:

Qenos is the sole provider of polyurethanes in Australia and fall under the BlueStar group out of Asia.

The Challenge:

Qenos was on an aging legacy PBX system with little to no integration into business applications. Qenos is spread across five different locations throughout VIC and NSW maintaining a legacy PBX system at each site. Qenos needed a way to move forward to enable collaboration across physical boundaries while maintaining a central platform for management of collaboration systems. Qenos also maintained a separate aging video system that needed to be included under the collaboration umbrella, this system required a replacement to move forward with the rest of the collaboration infrastructure and end points.

“Without question this has been the most successful project I have worked on. A refreshing change and I also hope we can do business in the future.”

I.S. Infrastructure Manager, Qenos

The Solution:

Data#3 provided a cost effective solution that met the requirements of the Qenos budget for a collaboration solution. Data#3 set forward a full collaboration system that removed boundaries between the mobile worker and the stationary worker providing outside entities the ability to easily collaborate with Qenos staff. The following components make up the collaboration solution delivered by Data#3:

  • Cisco Unified Communications Manager
  • Jabber Instant Messaging and Presence with softphone functionality
  • Unity Connection Voicemail services
  • Unified Contact Center Express providing customer service functionality
  • Video Conferencing with support for multiparty conferences
  • Integration with the existing legacy PBX systems x5 (QSIG)
  • Jabber Integration with Lotus Notes
  • “Train the Trainer” training for Operations staff
  • Data#3 Professional Services for integration and resource management
  • Cisco WebEx Meeting Server to bring internal and external participants together in a single secure meeting environment
  • Cisco Expressway for Mobile and Remote Access “Windows, Android, Apple”
  • Cisco Expressway to provide federation with customers, partners, and vendors
  • Cisco Expressway to provide federated SIP and H323 Internet video calls

The Outcome:

Data#3 delivered a high quality collaboration solution that met the business requirements of Qenos to migrate from a legacy solution to a full featured collaboration solution. Qenos can now migrate users easily at their own pace, while still providing end users with collaborative features through Jabber on any device anywhere. Qenos now enjoys the high quality video conferencing enabled by a powerful Telepresence solution, bringing this same feature to outside entities who collaborate with Qenos.

Click here to download the case study.

To learn more about how Data#3 can assist your organisation, call 1300 23 28 23, or Enquire Online.

Tags: Cisco, Cisco Expressway, Cisco Jabber, Cisco Unified Communications, Cisco WebEx Meeting Server, Collaboration, Mobility, Professional Services, Training & Adoption, Video Conferencing

Featured

Related

Customer Story: Hydro Tasmania

Hydro Tasmania seamlessly transitions to work from home across Australia Download Customer Story…

Webinar: Data#3 Licensing Update and Microsoft 365 A5 Deep Dive
Data#3 Licensing Update and Microsoft 365 A5 Deep Dive

During the recent ISQ IT Managers forum, many schools expressed strong interest in a follow-up session on Microsoft 365…

eBook-HP-Services-22-Card
Managing device fleets in a hybrid ecosystem

HP Device Services, delivered by Data#3, provide best-in-class endpoint management services to optimise today’s evolving workplace. Your organisation is…

Cisco-Meraki-Smart-Spaces
Smart Space Technology is Leading the Fightback Against Rising Energy Costs

Just as the country hit winter, and even Queenslanders were spotted wearing long sleeves, the prospect of power…

Data#3 named worldwide Microsoft Surface+ Partner of the Year
Data#3 named worldwide Microsoft Surface+ Partner of the Year

July 19, 2022; Brisbane, Australia: Leading Australian technology services and solutions provider, Data#3, is delighted to announce that it has…

Data#3 appoints John Tan to CCO
Data#3 appoints John Tan to newly created Chief Customer Officer position

July 13, 2022; Brisbane, Australia: Leading Australian technology services and solutions provider, Data#3, is delighted to announce that it has…

Data#3 selected as a preferred supplier for WA Government devices panel
Data#3 selected as a preferred supplier for WA Government devices panel

July 05, 2022; Perth, Australia: Leading Australian technology services and solutions provider, Data#3, today announced that it has been appointed…

HP-Dragonfly-G3-Blog-Card
Raising the bar: HP’s Elite Dragonfly G3 laptop hits new heights

Previous generations of HP Elite Dragonfly laptops have established their position as star performers that live up to their good…