Deploy Assist for Cisco Webex

Often, the person in charge of new technology rollouts is in the IT team. But the adoption strategy is more than an IT project: it involves change management, training and communication. Generally, IT teams simply don’t have the time to spend on this phase of the project or lack the appropriate skillset.

Data^#3 can work with your IT and any internal change management teams. We’ll help you engage stakeholders as early as possible so that they can bring their wisdom and processes to the table. We’ll also help you secure buy-in from your organisation’s executive leadership and harness their influence to drive adoption of the new technology.

We begin by understanding how your business works, and how collaboration technology can support you in achieving your business goals.

We conduct systematic research with staff across all areas of the business, including surveys and focus groups, to find out exactly what they do and why. We then cross-reference that information to identify personas who will each relate to the technology differently. Finally, we can then design communication and training to suit each persona, focusing on the most relevant aspects of the new technology for them.

A new workplace technology can require significant behavioural changes in day-to-day work habits. With your internal team, we design and execute a sustained communication campaign targeted to the needs and interests of each persona.

The campaign starts well before deployment to highlight what’s coming and why employees should be interested. Then, when the new Webex tool is ready to be deployed, everyone’s eager to check it out.

Once your employees know why they should be using your new technology, we’re there to show them how. We’ll design and provide everything from interactive, on-demand elearning to customised user guides and face-to-face, expert-led training–all tailored for each persona in your workforce to highlight the features relevant to them.

To provide ultimate on-the-spot service, we can even install a walk-up genius bar in a high-traffic area at your workplace manned by one of our expert trainers.

Technology adoption is a journey that doesn’t usually end after the first round of training. We’ll closely measure your organisation’s progress toward achieving the adoption goals you set at the start of your journey, and at the end of the engagement provide a report detailing the current state of adoption, and any remaining barriers and lessons to take forward to the next stage.

We can work with your marketing and communication team to internally market the success of the project.