With customer experience set to overtake price and product as the key brand differentiator by 20201, having an effective customer relationship management (CRM) platform is instrumental for supporting organisational growth. A well-implemented CRM centralises your data – enabling the tracking of customer relationships from pre to post-sale, across multiple business units and stakeholders. Ultimately delivering a better customer experience and data-driven decision making for the business.
Whether you’re a growing business looking to do away with disparate data and invest in CRM for the first time, or a well-established organisation who has outgrown your current solution, one-third of CRM projects fall short of achieving their objectives, or fail outright2.
Download this eBook to confront CRM with confidence. Understand the latest capabilities of leading solutions such as Microsoft Dynamics 365 and how they will enable digital transformation for your organisation. Discover the questions to ask throughout your deployment, what to look for in an implementation partner, as well as industry use cases and best practice recommendations.
Data#3 is Microsoft’s largest partner in Australia, with unrivalled capabilities to deliver solutions across software licensing, cloud, solution implementation and managed services. Through this powerful partnership, our customers get the best of today’s technology innovation from Microsoft, paired with Data#3’s exceptional knowledge and service.
We work with organisations across Australia to research, design and implement a CRM solution that meets the unique demands of your business.
Our expert team is here to help you learn more about the power of a robust CRM or guide you on the first steps of your implementation journey. Get in contact with our team, to see a demonstration and learn more about how Dynamics 365 can work for your organisation.
1. Walker (2017). Customers 2020: The Future of B-2-B Customer Experience. [Online] Available at https://www.walkerinfo.com/Customers2020/
2. Taber (2017). What to do when your CRM project fails. [Online] Available at: https://www.cio.com/article/2381909/what-to-do-when-your-crm-project-fails.html