Share

Successfully transforming your organisation with CRM

With customer experience set to overtake price and product as the key brand differentiator by 20201, having an effective customer relationship management (CRM) platform is instrumental for supporting organisational growth. A well-implemented CRM centralises your data – enabling the tracking of customer relationships from pre to post-sale, across multiple business units and stakeholders. Ultimately delivering a better customer experience and data-driven decision making for the business.

Whether you’re a growing business looking to do away with disparate data and invest in CRM for the first time, or a well-established organisation who has outgrown your current solution, one-third of CRM projects fall short of achieving their objectives, or fail outright2.

Download this eBook to confront CRM with confidence. Understand the latest capabilities of leading solutions such as Microsoft Dynamics 365 and how they will enable digital transformation for your organisation. Discover the questions to ask throughout your deployment, what to look for in an implementation partner, as well as industry use cases and best practice recommendations.

Ready to leverage the value of Dynamics 365?

Data#3 is Microsoft’s largest partner in Australia, with unrivalled capabilities to deliver solutions across software licensing, cloud, solution implementation and managed services. Through this powerful partnership, our customers get the best of today’s technology innovation from Microsoft, paired with Data#3’s exceptional knowledge and service.

We work with organisations across Australia to research, design and implement a CRM solution that meets the unique demands of your business.

Our expert team is here to help you learn more about the power of a robust CRM or guide you on the first steps of your implementation journey. Get in contact with our team, to see a demonstration and learn more about how Dynamics 365 can work for your organisation.

1. Walker (2017). Customers 2020: The Future of B-2-B Customer Experience. [Online] Available at https://www.walkerinfo.com/Customers2020/
2. Taber (2017). What to do when your CRM project fails. [Online] Available at: https://www.cio.com/article/2381909/what-to-do-when-your-crm-project-fails.html

Tags: Customer Relationship Management (CRM), Digital Transformation, Microsoft, Microsoft Dynamics, Microsoft Dynamics 365, Not for Profit (NFP), Tertiary Education

Featured

Subscribe to our blog

Related

data and analytics with azure
The Power of Data and Analytics with Microsoft Azure

When Microsoft asked the world in its 1994 advertising campaign, “Where do you want to go today?” – anything felt…

Webinar: Spotlight Series: Technology Intelligence Solutions
Spotlight Series: Technology Intelligence Solutions

Join Data#3 and Snow Software for the Spotlight Series, focusing on Technology Intelligence Solutions. Full visibility into…

Webinar: Spotlight Series: Building a strategy for data, analytics & AI
Spotlight Series: Building a strategy for data, analytics & AI

Data#3 is pleased to present the Spotlight Series: Building a strategy for data, analytics & artificial intelligence (AI).

The Future in Focus: A Technology Report from Data#3

The unparalleled turbulence of 2020 and its resulting effects have been monumental. Driven by the global pandemic, mass changes to…

Data#3 Presents Roundup on What Lies Ahead: the Future in Focus

January 4, 2021: Brisbane, Australia: For numerous reasons, 2020 will be a year that few are reluctant to farewell. On…

The next step for shaping your future with Azure Data and Analytics
The Next Step for Shaping Your Future with Azure Data and Analytics

Amidst the turbulence of 2020, one word to describe many organisations of late is resilience. Resilience is our ability to…

Business Intelligence, Artificial Intelligence, but what about Technology Intelligence?

If you were to search the internet for the term “Business Intelligence” (BI), the results would likely provide something along…

Technology Intelligence Solutions: The End of Technology Waste

Effective management of an organisation’s IT depends on full visibility, but this remains a challenge for many IT leaders. More…