Choose Data#3 as your CSP and get the flexible, cost-effective and in-depth Azure support you need.
Flexible, scalable cloud support, customised to your business
In the current climate, with so much market volatility, flexibility is essential. To stay agile and responsive, you need the ability to scale your IT investments up or down, and increase or decrease seats or workloads – without termination charges, penalties or the need to wait for an anniversary date. It’s also essential to be able to rationalise vendors, adjust your billing cycles, and have the flexibility to respond to urgent security requirements – as and when needed.
This is where partnering with Data#3 as your Microsoft Cloud Solution Provider (CSP), and choosing the right Azure support package, can make all the difference.
Microsoft’s Cloud Solution Provider (CSP) program enables access to a range of online service subscriptions and software. Through a Microsoft Customer Agreement, via Data#3, customers can now take advantage of Microsoft’s new licensing options for Microsoft 365 and Azure.
CSP offers flexible solutions that can be adjusted to your organisational needs. Customers can pay for online services in advance and adjust the number of subscriptions on a daily basis. As Microsoft’s largest Licensing Solutions Provider (LSP) Partner in Australia, Data#3 has proven experience and capacity to provide licensing advice aligned to your deployment strategy – as and when you need it.
Data#3 is committed to helping customers optimise their Microsoft product suite through value-added service offerings and a dedicated end-to-end experience.
of customers are paying too much for Azure
some customers are overspending on Azure by as much as 70%
Get your Azure investment right from the start
Azure can be complex, and many organisations still struggle to realise true value from its elastic pay-as-you-go IT services. How do you ensure that you’re not paying too much for cloud? How do you know which workloads to transition, and when? Once you’re there, how do you get the most from Azure’s powerful suite of tools?
To get the most from Azure, you need to ensure your investment is correctly configured from the start. However, 75% of customers are paying too much for Azure, and of these, some are overspending by as much as 70%.
To get the best out of Azure, and ensure you’re not overspending at every step, you need an experienced provider you can trust. Choosing a Microsoft Cloud Solution Provider (CSP) can give you confidence and assurance that your Azure cloud will be set up and managed according to the highest industry standards.
Now is an ideal time to look for a reliable CSP
Is your Microsoft Enterprise Agreement (EA) is ending soon?
Recent changes to Microsoft’s Licensing Program mean you may not be eligible to renew your EA support directly with Microsoft.
As an authorised CSP, Data#3 can provide the same support you received under this program.
Are you are affected by changes to Microsoft’s support offers?
Updates to Microsoft’s Unified Support (also known as Premier Support) mean it may become quite costly.
With Data#3 as your CSP, you get cost-effective, scalable support that suits your business, and is billed monthly.
Do you currently have any support in place?
If you’ve already invested in Azure, or are looking to migrate your workloads, talk to us about a support package that’s right for your business.
Who is CSP designed for?
CSP is for any organisation that wants to benefit from flexible, pay-as-you-go IT services. Microsoft programs can now be acquired on a transactional basis and consumption-based billing for Azure services improves cashflow. You can also choose to pay for on-premises software licenses through an Enterprise Agreement (EA) or on an as-needed basis through CSP.
What are the benefits of CSP?
Simplicity: CSP can simplify your procurement and licensing. There are no complicated pricing models, allowing you to pay for what you need and embrace frictionless scaling to meet changing demand. This entire process is simplified through continual support from Data#3’s CSP team.
Flexibility: Let your cloud consumption move with your organisation’s business cycle and cashflow. With around the clock support from Data#3’s CSP team, your seats can be changed within 24 – 48 hours of request and each subscription can be suspended or cancelled without early termination charge. There is no financial penalty for provisioning changes and no need to wait for anniversary dates – perfect for any organisation who wants flexible and scalable cloud coverage and licensing solution
Cost Management: CSP gives you the freedom to choose flexible billing options that suits your organisation and cash flow. Select from monthly or annual billing with the certainty that user-based online services are fixed for 12 months, so there are no nasty surprises.
Is CSP only for cloud?
The CSP program covers Microsoft Public Cloud as well as on-premises licenses and software subscriptions including Microsoft 365, Enterprise Mobility and Security, Dynamics 365 and Azure.
What is MCT?
The Microsoft Customer Terms (MCT) is a straight-forward document compiled by Data#3 to streamline the CSP contractual process. The document includes terms for you to sign as required by Microsoft.
What system access is required?
Microsoft requires Data#3 to have access to your system for certain CSP Services. All CSP services are delivered by our trusted CSP team and CSP Silver Support teams. Technical and non-technical preventative controls are in place for this service including, but not limited to:
Password and credential management policies which specify complexity, authentication and credential management requirements.
Microsoft Roles Based Access Control (RBAC) which limits authorisation to associated Microsoft systems.
Multi-factor identify verification grants secure access to associated systems. Robust Data#3 security policy requires staff to receive training on security awareness.
Policy compliance is also a contractual requirement.
How is CSP billed?
Data#3 will invoice you and handle all payments with Microsoft.
For user-licensed online services (i.e. non-Azure consumption services), your service will be billed either monthly or annually upfront, depending on your preference. Your subscription billing type (i.e. monthly or annually) cannot be changed, however additional subscriptions can be created to accommodate for changes to billing. The creation of new subscriptions will result in a new, separate 12-month subscription term. This subscription term will be charged at the daily list price and locked for a 12-month period. More information on this term is available in ‘How It Works’.
For Azure consumption services, billing is based on monthly consumption in arrears. There is no price lock offered on Azure consumption services in the CSP program, and service pricing may fluctuate at any time and without notice. To help you keep track of your Azure spend, Data#3 offers monthly spending alerts for a nominated dollar value. If the nominated value is reached, you will receive an email notification. Note that this is strictly a courtesy email and your service will continue as normal when your limit is met or exceeded. Data#3 does not provide a guarantee of capped monthly spend amount.
For Server software subscriptions, you will be billed upfront in full for your nominated 1 or 3 year term. No annual billing option is currently offered by Microsoft. No refund is offered on any subscriptions cancelled on Microsoft for more than 60 days from the purchase date. For perpetual licenses, you will be fully billed upfront at the time of ordering.
Can I add licenses?
Additional licenses can be added to an existing subscription at any time. The end date of the subscription does not change. The price of the licenses remains consistent for the duration of the subscription. Payments are pro-rated on the day and added to the invoice on the next billing date.
Can I reduce licenses?
Licenses may be reduced in an existing subscription at any time. Currently, there is no penalty for reducing licenses and money is refunded. Refunds are pro-rated on the day and invoiced at the next billing date.
Can I suspend a subscription?
A suspended status puts the subscription into a data-retention mode. Only administrators can access data associated with the subscription. The subscription moves to a deprovisioned state 90 days after it is suspended. All the data is then removed. Each subscription may be suspended independently and can be reactivated after suspension. Suspending a subscription can help you move to a higher license type. For example, if you had 27 Microsoft 365 E3 licenses and wanted to move to Microsoft 365 E5 licenses, the Microsoft 365 E3 subscription would be suspended and a new subscription would be created for Microsoft 365 E5.
How are online service subscriptions billed?
The first invoice is issued on the next billing date after the subscription was created. This invoice covers the period from when the subscription was created and 30 days onward.
The first invoice is issued on the next billing date after the subscription was created. This invoice covers the period back to when the subscription was created, and forward to 365 days from the creation date.
The next invoice is issues on the next billing date.
When an annually billed subscription is changed to monthly, the term and price protection are reset.
Are there any free trials available?
Free trials are available for some license types in CSP, such as Microsoft 365 Business Premium.
Free trial rules:
Each customer is eligible for one free trial per offer.
You are not eligible for a trial if you already have a subscription to a product.
A trial duration is for 30 days and may not be extended.
A trial is valid for 25 licenses and seats may not be added or removed.
Converting to paid subscriptions:
Free trials do not automatically convert to paid subscriptions.
Data#3 does not notify you of trials ending.
Data is retained in line with data retention standards.
The paid subscription end date will be 12 months from the date of conversion.
How long do online service subscriptions last for?
A subscription is created for each license type that you require. Subscriptions are for 12 months and are aligned to the subscription’s creation date. All subscriptions automatically renew. When a subscription is created, the price of the license is fixed for the duration of the subscription.
What licensing options are there for on-premises products in CSP?
Perpetual licenses are a single, upfront payment made for perpetual ownership of the license. No software assurance is available to purchase, and no Software Assurance benefits are included as part of the license rights. Use rights are detailed in the product terms and are consistent across the different ways that licenses can be purchases.
How are on-premises products transacted in CSP?
Partners are charged for perpetual licenses via a single, upfront payment. Invoices are aligned to the calendar month. There is a separate invoice and recon file for each currency. For a full refund, software orders may be cancelled within 60 days. You will be refunded on the next invoice and license keys will be deactivated.
What is a validation service?
A validation service analyses what you can and can’t move across to Azure, informed by a risk assessment of your existing subscription. The assessment will be made of the compatible workloads, reserved instances, and marketplace items. This activity will take approx. 2 hours and will be completed by the Azure Specialist CSP team. In some instances, a professional services engagement may be required to move a workload, reserved instance, or marketplace item across to Azure (Plan). In this case a Services Proposal will be created which will detail the requirements to move forward.
What is the Cloud Optimiser Solution?
Cloud Optimiser is an all-in-one solution to help you manage the complexities of Azure, optimise usage, support business continuity and prevent unnecessary overspend. It can be purchased on its own or under the CSP Gold Support option.
The Data#3 Cloud Optimiser Service includes: Cloud Visibility, Security & Health, Cost Optimisation, Governance & Reporting, Cost Allocation, ‘tagging’ repair resources, and Cloud Automation.
Why choose Data#3 as your CSP?
Data#3 can simplify your procurement and licensing. There are no complicated pricing models, you can scale if you need to, and you only pay for what you use.
With Data#3 you can transition to Azure, Microsoft 365 and Microsoft Dynamics.
Our Azure team proudly holds the most local certifications for Azure in Australia. We have deep expertise and have been a Microsoft partner since 1994.
In fact, we are Microsoft’s only Australian partner to have obtained both the Azure Expert Managed Services Provider and Azure Modernisation Factory competencies.
Tiered Support Packages
Data#3’s support levels help you manage the complexities of Azure, optimise usage, support business continuity, and prevent unnecessary overspend.
With 3 services levels, there is always a support level that meets your current and future support needs.
As your CSP, Data#3 can give you the freedom to choose the billing that suits your organisation and cashflow.
Select from monthly or annual billing with the certainty that User-based online services are fixed for 12 months, so there are no nasty surprises.
Let your cloud consumption move with your organisation’s business cycle and cashflow. Your seats can be reduced within 24 – 48 hours of a request, and each subscription can be or suspended without early termination charge.
There is also no financial penalty for changes in provisioning, and no waiting for anniversary dates to make changes.
Support from local Azure specialists is just one call away, and you can always rely on the technical and licensing expertise of our Azure specialists to optimise and secure your cloud.
Choose Data#3 as your CSP and get the flexible, cost-effective and in-depth support you need.