Wesley Mission Queensland Enhances Customer Experience Through Digital Transformation with Data^#3

December 19, 2019; Brisbane, Australia: Leading Australian technology services and solutions provider, Data^#3, today announced that it has worked with Wesley Mission Queensland to introduce a modern network to power digitisation and enhance customer experience.

Wesley Mission Queensland provides a diverse range of care services. The care provider recognised the opportunity to use technology to improve connections, reduce isolation and improve quality of life for those in care facilities and enabling digital transformation to a fast, secure network was essential. As a result, it embarked on its Reliable, Enabled, Accessible, Defendable and Integrated (READI) program to modernise its network and core infrastructure at 68 aged care, disability services and mental health facilities.

Wesley Mission Queensland CIO, Selina Beauchamp, commented, “We had grown organically, and the network didn’t cater for optimisation, resilience or best practice architecture. We needed an environment to support business outcomes and help us to meet strategic objectives.”

The project went far beyond replacing the old network. Wesley Mission Queensland saw the update as an opportunity to establish new practices that would touch the lives of their staff and a more tech-savvy generation of residents.

“We were also seeing a lot of residents saying, ‘I want to skype my grandchildren and get on the internet securely, can you provide this?’ We are focused on providing a positive and reactive customer experience. We want to assist our residents to use technology to help them to feel connected, while reducing loneliness and boredom,” said Beauchamp.

Additional considerations included the ability to connect with residents’ medical teams and take advantage of eHealth initiatives.

“Travel can often be an ordeal for elderly and disabled clients, so consulting online with allied health professionals reduces stress and upheaval. On large campuses, staff found themselves walking considerable distances to and from the office to dispense medication or update records, and the ability to connect on the go would give them more time for caring,” said Beauchamp.

Working with Data^#3, Wesley Mission Queensland implemented a networking solution from Aruba, a Hewlett Packard Enterprise company, to suit its current and future needs. Its built-in artificial intelligence (AI) gives enhanced security and seamless roaming offers staff and residents optimal experience throughout every facility.

Among early facilities to experience the benefits of a technology makeover was the state-of-the-art Dovetree aged care community in Brisbane. With access to on-demand services like Netflix and easy connection to Skype, residents have been quick to enjoy the lifestyle that the Wesley Mission Queensland facility offers. Dovetree has served as a blueprint design for this new standard in residential care.

As Wesley Mission Queensland continues the process of rolling out a new digital vision to each of its sites, Beauchamp says strong IT partnerships are where success is built.

“When I look for a partner, I seek an organisation whose values align with ours. We chose to work with Data^#3 as their core values are HEART – Honesty, Excellence, Agility, Responsibility and Trust. I’m a massive believer in words and actions – right from the get-go, the Data^#3 team has taken time to understand us, we can call if we need anything and they are always there to help,” concluded Beauchamp.

Data^#3 Chief Executive Officer and Managing Director, Laurence Baynham, commented, “This is another fantastic example of how technology can positively change the way we work and live. The network is one of the foundational layers of digital transformation and this new solution has helped Wesley Mission Queensland to successfully achieve their business and technology objectives. Our core values are at the heart of everything we do, and I’m proud to see the difference this solution has provided to the lives of those in care services.”

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