A Microsoft Dynamics 365 customer story
Glencore Technology
Learn how Glencore Technology migrated their CRM to Dynamics 365 to leverage greater integration, automation and reporting across business platforms.
Overview
Streamline business processes and enhance customer insights with Microsoft's Dynamics 365 and Power Platform solutions, supported by Data#3
Since 2015, our experienced Business Applications team has been delivering agile and innovative solutions that drive business transformation. By leveraging the full potential of Microsoft Business Applications and the Power Platform, we help customers streamline workflows, integrate data seamlessly, and enhance decision-making with greater efficiency.
With deep expertise in the Microsoft ecosystem, our team helps customers across all stages of their Dynamics 365 journey, through vision and value engagements, tailored demonstrations, Fit Gap Assessments, health-checks for Dynamics 365 and Dataverse; as well as Dynamics 365 support delivered through our Dynamics Centre of Excellence (CoE).
Solution
Microsoft Dynamics 365 Customer Insights helps your organisation deliver exceptional customer experiences. It lays the foundation for personalised, responsive, and connected customer journeys across sales, marketing, and service teams.
The combined power of the customer data platform and real-time journey orchestration, empowers teams to uncover new insights and deliver personalised customer experiences. All while eliminating fragmented data and time-consuming manual content creation. Microsoft Dynamics 365 Customer Insights breaks down barriers by providing teams with easy access to data and target segments.
Dynamics 365 Customer Insights Rapid
Unify customer data
Combines customer data from various sources, including marketing, sales, and service channels.
Create personalised experiences
Use AI-driven predictions and segments to create personalised customer journeys.
Respond in real-time
Engage with customers in real-time by responding to via with email, text messages, or push notifications.
Integrate with existing tools
Customise and integrate with existing tools to grow your business without constraints.
Manage compliance
Built-in compliance management and accessibility features help your organisation navigate regulatory requirements.
Benefits
Why undertake a Dynamics 365 Customer Insights Rapid?
This service is designed for clients seeking to evaluate the functionality for Dynamics 365 Customer Insights within their organisation. The Data#3 Dynamics 365 Customer Insights Rapid is the ideal engagement to determine that fit. The engagement provides a fixed-price, fixed-scope deployment of Dynamics 365 Customer Insights so that you can ensure ideal product fit prior to deciding to go to a full production solution.
Through the engagement, our team of specialists capture a desired functionality backlog, which can be used in a series of optional backlog sprints at the completion of the Rapid engagement.
Outcomes
Data#3’s Dynamics 365 Customer Insights Rapid unifies your customer data from all sources, including customer relationship management (CRM), enterprise resource planning (ERP), social media, and marketing automation tools. This gives you a 360-degree view of your customer data, including demographics, purchase history and interactions with the business, leading to better decision-making. Data#3’s Dynamics 365 Customer Insights Rapid provides a rapid proof of concept solution to be built on a fixed-scope and fixed-price basis.
Process
Data#3's Dynamics 365 Rapid for Sales includes the following scope
Environment setup
Customer data import
Security configuration
Brand profile setup
Email template configuration
Email deliverability setup
Basic segmentation configuration
Consent/preference centre setup
We enjoyed the end-to-end process from inception to delivery and seeing it come alive. Every sprint review was exciting as the concept came to fruition in front of our eyes.
Jo Hardie - Senior Business Analyst, Glencore Technology
Why Data#3?
Data#3 is Microsoft’s largest Australian business partner
As a well-established Microsoft Business Partner, Data#3 specialises in developing and delivering customised Microsoft Business Applications that drive digital transformation and operational efficiency for organisations across Government and Enterprise. With extensive experience in the Microsoft ecosystem, we harness the power of technologies like Microsoft Power Platform, Dynamics 365, Azure, Microsoft 365, Data and AI to create scalable, secure, and tailored solutions that meet the unique needs of our clients.
Our Business Applications practice is one of six solution practice areas. Additionally, we have depth of expertise in Hybrid Cloud, Analytics and AI, Modern Work and Security backed by a Customer Success team to ensure you gain the benefit of your software investments with on-going enhancement and optimisations.
