Customer story
Australian Charities and Not-for-Profit Commission
Learn how the Australian Charities and Not-for-Profit Commission improved their charity registration process.
Whether you are new to Microsoft Business Applications or looking to maximise the value of your existing investment, Data#3 provides comprehensive support services designed to keep your environment running smoothly and securely.
Data#3’s Microsoft Business Applications Support Services cover Dynamics 365 (CRM) and Microsoft Power Platform, providing expert assistance, proactive guidance and reliable issue resolution. With a dedicated engagement team, flexible service options and access to certified specialists, Data#3 helps organisations maintain operational continuity while unlocking the full potential of their Microsoft platforms.
The service supports day-to-day troubleshooting, configuration advice and governance requirements as well as strategic guidance to help your Business Applications environment keep pace with your organisation as your needs change.
Data#3’s Microsoft Business Applications Support Services are designed to reduce operational risk, improve productivity and ensure organisations gain the most value from their Dynamics 365 and Power Platform environments, including benefits such as:
These services are suited for those who:
Data#3’s support model combines responsive technical assistance with proactive service management to ensure consistent, high-quality outcomes.
Your environment and service requirements are reviewed and documented, ensuring support processes align with your operational needs.
A dedicated Engagement Manager is assigned to oversee the service, act as a single point of contact and provide governance across service delivery.
Our certified specialists provide day-to-day assistance like troubleshooting, configuration guidance and technical advisory services to keep your Business Application environment running efficiently.
Regular governance meetings provide visibility into service performance, progress and opportunities for improvement.
Our deep capability across the Microsoft ecosystem, scale, experience and certified expertise allow us to support customers throughout the entire lifecycle of Microsoft technologies. This covers everything from selection and deployment through to optimisation, management and security.
Organisations across Australia trust Data#3 to deliver the expertise, reliability and service quality required to maximise their Microsoft investments.
Learn how the Australian Charities and Not-for-Profit Commission improved their charity registration process.
Discover how Glencore Technology gained greater insight from its Microsoft Power Platform.
Read how RSM Australia unleashed the power of analytics with help from Data#3.
Learn how with Dynamics 365 Sales, Glencore Technology increased workflow efficiencies by 50%
Let Data#3’s Microsoft Business Applications Support Services help you maintain operational continuity while unlocking the full potential of Dynamics 365 (CRM) and Microsoft Power Platform.
Information provided within this form will be handled in accordance with our privacy statement.
The Data#3 Data Platform and Analytics Assessment is a structured, Microsoft-aligned engagement that helps organisations clarify their data and analytics vision, prioritise high-value opportunities, and define a clear, actionable roadmap for modern analytics.
Delivered by Data#3’s Analytics and AI specialists, it cuts through complexity, aligns business and IT stakeholders, and validates the right next steps before significant platform investment.
Where appropriate, the engagement can extend into a targeted Proof of Value (PoV), delivering a KPI-aligned working prototype to demonstrate measurable impact before scaling. In many cases, Microsoft funding programs* may partially subsidise the assessment, reducing risk and accelerating progress.
The outputs provide a blueprint for a well-governed, scalable data platform, including a clear pathway to Microsoft Fabric, enterprise-ready analytics, and readiness for advanced AI and agentic workloads.
Move from uncertainty to measurable insight in weeks, not months.
Book your Data Platform and Analytics Assessment with Data#3 and gain the clarity, confidence and roadmap needed to progress from fragmented reporting to a governed, scalable analytics platform.
*Assessments may attract Microsoft funding support. Eligibility is determined by Microsoft. The engagement provides detailed insights within a defined scope; any requests outside scope may incur additional costs, which will be communicated in advance.
Modern data initiatives often stall due to unclear priorities, competing stakeholder expectations and uncertainty around cost and platform direction. This engagement is designed to remove that friction.
By combining a structured assessment, commercial modelling and Microsoft-aligned architecture guidance, we provide the clarity and evidence needed so you can move forward with confidence.
Rapidly identify and prioritise your most valuable analytics opportunities, directly tied to measurable business outcomes.
Receive a tailored plan covering architecture, governance, cost modelling, ROI considerations, operating model and skills uplift.
Validate assumptions through structured analysis and, where required, a live Proof of Value aligned to your KPIs.
Align your current and future analytics capabilities with Microsoft Fabric, Power BI, Azure and Synapse, ensuring your foundation is fit for scale.
Compress months of analysis and planning into a matter of weeks through proven frameworks and accelerators.
Generate eligible deliverables that may support Microsoft incentive programs (subject to eligibility).
Data and analytics transformation is rarely a technology problem alone. It sits at the intersection of business strategy, financial governance, operational maturity and platform architecture. This engagement is designed for organisations that want structured clarity before committing to significant investment.
who are seeking to align data initiatives to measurable strategic outcomes, as well as those who need evidence, alignment and a clear path forward.
who are looking for financial clarity across TCO, ROI and cost optimisation before committing to platform investment.
who need a structured path from fragmented reporting to enterprise-scale analytics.
which requiring governance, compliance and security guardrails embedded from the outset.
who require structured, eligible outputs to support incentive qualification.
Successful analytics transformation requires more than technology selection; it demands alignment across stakeholders, commercial clarity and a clear path forward. Our structured, Microsoft-aligned approach ensures you move from exploration to validated direction quickly and confidently.
The engagement is delivered in clear, defined stages to minimise disruption while maximising insight and business value.
Structured workshops with business and IT stakeholders to clarify objectives, success measures, data challenges and decision drivers.
Assessment of your existing data platform, reporting landscape, governance model and operating maturity using Data#3’s Data Journey Map. This establishes capability gaps, risk areas and optimisation opportunities.
Identification and shortlisting of high-value analytics and AI-enabled use cases. Opportunities are prioritised based on business impact, feasibility, cost and organisational readiness.
Delivery of a clear, prioritised roadmap outlining:
An optional step for organisations seeking deeper validation, we develop a working prototype using Power BI, Microsoft Fabric, Synapse or Azure AI services.
This includes:
Book your Data Platform and Analytics Assessment with Data#3 and gain the clarity, confidence and roadmap needed to progress from fragmented reporting to a governed, scalable analytics platform.
Information provided within this form will be handled in accordance with our privacy statement.
Data#3 Premier Support delivers enterprise-grade Microsoft support with predictable costs, clear ownership and the flexibility modern IT teams need.
Our Premier Support delivers a powerful blend of local expertise and global reach by combining Data#3’s trusted support with the ability to escalate seamlessly to Microsoft for critical incidents. Organisations benefit from Data#3’s deep understanding of their environment, rapid response and proactive guidance, while retaining direct access to Microsoft’s engineering teams when issues require product-level insight or urgent resolution. This integrated approach ensures faster problem resolution, reduced risk during high‑impact incidents, and the confidence that complex or mission‑critical challenges are backed by both a strategic partner and the software vendor itself.
Take control of your Microsoft support investment without sacrificing capability or responsiveness. Data#3 Premier Support provides a cost-controlled model built around a defined pool of reactive support hours, giving you full visibility of usage and ensuring your budget is focused where it delivers real operational value.
Defined reactive support hours with transparent usage reporting.
Visibility and control over support consumption.
One front line across your Microsoft cloud and on-premises estate.
End-to-end incident ownership with coordinated Microsoft escalation.
Severity-based SLAs and clear service governance.
Hybrid onshore and offshore delivery for responsiveness and efficiency.
Consumption-based investment aligned to operational need.
Flexibility without bundled services you may not require.
Rapid issue resolution, supported by structured Microsoft escalation pathways, reduces downtime and protects business continuity.
Targeted workshops, health checks and strategic guidance aligned to Microsoft best practices help strengthen your environment and optimise performance.
Specialist capability across Microsoft Azure, Microsoft 365, security and the broader Microsoft ecosystem resolves complex challenges with confidence.
Structured service delivery, measurable objectives and transparent reporting provide clarity and control over your support investment.
This consumption-based approach to support Microsoft offerings by providing predictable budgeting, transparent reporting, and flexibility aligned to your operational needs.
| Service type | Description | Data#3 Premier Support |
| 24×7 Technical Support | Support for all current Microsoft on-premises and on-cloud software products. |  |
| Escalation Management | Committed response times for incidents by severity. | |
| Account Management | Assigned customer Success Account Manager. | |
| Proactive Services | Expert led solution specific engagements for designing, onboarding and optimising Microsoft investments. | Optional |
Data#3 Premier Support delivers reactive Microsoft product support with the option to include proactive consulting services. Services are charged annually based on an agreed volume of hours, with flexible top-up options available.
Since 1994, Data#3 has combined forces with Microsoft to help our customers adapt and grow. Today, we are Microsoft’s largest Australian business partner with the highest level of competency across the Microsoft ecosystem. Our hundreds of accredited consultants are ready to help; from enhancing productivity and collaboration with Microsoft 365 and the latest Surface devices, to transforming business processes with Dynamics 365, to ensuring our customers get the most value from Azure cloud.
Our scale and expertise enable our unparalleled support to customers selecting, deploying, managing and securing Microsoft applications, products and devices.
Discover how Data#3 Premier Support can streamline your Microsoft support experience and maximise value across your organisation. Contact our specialists today to align your support model with your operational needs.
Information provided within this form will be handled in accordance with our privacy statement.
Deliver seamless, scalable communications that work anywhere your teams do. Microsoft Teams is the workplace hub for collaboration, and now, with Operator Connect, it’s also your gateway to enterprise voice.
Operator Connect for Microsoft Teams is a cloud-based telephony solution that allows businesses to connect to the public switched telephone network (PSTN). By partnering with Data#3 as your PSTN provider to leverage Symbio from within the Microsoft Teams Admin Centre, you can provision and manage your phone numbers natively, within the Microsoft ecosystem.
Symbio: A Microsoft Teams certified operator
As a Microsoft-certified Operator, Symbio enables PSTN calling for Microsoft Teams via Operator Connect in Australia, New Zealand and Singapore delivering a robust enterprise-grade voice service using Symbio’s multi-regional network. Symbio’s Operator Connect for Microsoft Teams allows you to choose Symbio as your voice carrier provider and manage Microsoft Teams Calling all from within the Microsoft Teams Admin Centre.
No coding or technical expertise required. Managed everything within the Microsoft Teams Admin Centre.
PSTN services and Session Border Controllers (SBCs) provided and managed for your on-premises infrastructure.
Direct peering via Microsoft Azure creates a one-to-one network connection, ensuring low latency, high voice quality, and dependable uptime across every call.
Technical support and shared SLAs to improve support service.
As Microsoft’s largest Australian partner, Data#3, together with Symbio, a Microsoft Teams Certified Operator, delivers enterprise-grade voice services for Microsoft Teams through Operator Connect.
Partnering with Symbio, a Microsoft-certified Operator, Data#3 enables Australian organisations to unlock reliable PSTN calling via Symbio’s robust, multi-regional network. Managed directly within the Teams Admin Centre and supported by Data#3’s professional services team, this solution ensures seamless deployment and ongoing performance.
Together, Data#3 and Symbio provide a secure, scalable, and fully supported cloud calling solution that modernises communication and empowers teams to connect and collaborate with confidence.
For calls that traverse international boundaries, our network offers global connectivity ensuring that international calls are agile, with minimal delays and high-quality connections.
Symbio own and operate a Tier 1 domestic and international voice network that connects all call collection zones in Australia, New Zealand, and Singapore, and extends globally through our international carrier partners and all major local providers, enabling national and international calling and number porting.
Symbio’s network prioritises voice traffic, ensuring optimal quality of service, minimising latency, and ensuring crystal-clear voice communication.
Easily port existing numbers or order new ones, with support for Australian and New Zealand geographic numbers and Series 6 numbers in Singapore.
Trusted by government, enterprise, and leading technology partners for reliable connectivity and superior call performance.
In the event of network issues or disruptions, our network redundancy ensures call continuity, and seamless call redirections if the need arises.
We take care of PSTN connectivity and Session Border Controllers (SBCs) in the cloud. No physical hardware or complex SIP configuration is needed.
Proactive monitoring tools that detect and address issues promptly minimising downtime and swiftly resolving potential challenges before they impact call quality.
Whether your goal is to enhance calling, streamline meetings, or create a unified collaboration experience, Data#3 and Symbio deliver enterprise-grade reliability backed by local expertise to keep your teams productive today and ready for tomorrow.
If you’re interested in a trial or assessment, contact Data#3’s team of specialists to learn how Microsoft Teams Operator Connect can transform the way your organisation connects and communicates.
Information provided within this form will be handled in accordance with our privacy statement.
Webex Calling and Webex Contact Center run on Cisco’s highly available global cloud, designed to support hybrid deployments. With Cisco Webex Cloud Connected public switched telephone network (PSTN), you can choose which sites or regions adopt cloud-based PSTN first, while maintaining your existing setup in others. This phased approach gives you the flexibility to modernise at your own pace, without disrupting business operations.
CCP is particularly effective for multi-site and multi-national organisations that want centralised control without the complexity of managing voice infrastructure across locations. CCP gives your business a simpler, smarter way to manage phone systems across multiple locations, without on-premises infrastructure. Webex CCP provides a low-touch, scalable alternative to managing SIP trunks, Cisco CUBEs or other Session Border Controllers (SBCs) at each site, empowering you to move away from legacy phone systems.
Symbio: A Cisco certified provider
As a Cisco-certified provider, Symbio enables PSTN calling for Webex Calling and Webex Contact Center via Cloud Connected PSTN in Australia, New Zealand and Singapore, delivering a robust enterprise-grade voice service using Symbio’s multi-regional network. Symbio’s Cloud Connected PSTN for Webex Calling allows you to choose Symbio as your voice carrier provider and manage Webex Calling all from within the Webex Control Hub.
Combine calling, messaging, and meetings within Webex platforms.
Centralised administration to manage calling services directly from the Webex Control Hub.
Direct peering with certified providers to ensure high-quality voice connections.
Technical support and shared service level agreements to improve support service.
As a Cisco Gold Certified Partner in Australia, Data#3, together with Symbio, a Cisco-certified provider, delivers enterprise-grade voice services for Webex Calling through Cloud Connected PSTN.
Partnering with Symbio, Data#3 enables Australian organisations to access reliable PSTN calling via Symbio’s robust, multi-regional network. Managed directly within the Webex Control Hub and supported by Data#3’s Cisco professional services team, this solution ensures seamless deployment and ongoing performance.
Together, Data#3 and Symbio provide a secure, scalable, and fully supported cloud calling solution that modernises communication and empowers teams to connect and collaborate with confidence.
For calls that traverse international boundaries, our network offers global connectivity ensuring that international calls are agile, with minimal delays and high-quality connections.
Symbio own and operate a Tier 1 domestic and international voice network that connects all call collection zones in Australia, New Zealand, and Singapore, and extends globally through our international carrier partners and all major local providers, enabling national and international calling and number porting.
Symbio’s network prioritises voice traffic, ensuring optimal quality of service, minimising latency, and ensuring crystal-clear voice communication.
Easily port existing numbers or order new ones, with support for Australian and New Zealand geographic numbers and Series 6 numbers in Singapore.
Trusted by government, enterprise, and leading technology partners for reliable connectivity and superior call performance.
In the event of network issues or disruptions, our network redundancy ensures call continuity, and seamless call redirections if the need arises.
We take care of PSTN connectivity and Session Border Controllers (SBCs) in the cloud. No physical hardware or complex SIP configuration is needed.
Proactive monitoring tools that detect and address issues promptly minimising downtime and swiftly resolving potential challenges before they impact call quality.
Whether your goal is to enhance calling, streamline meetings, or create a unified collaboration experience, Data#3 and Symbio deliver enterprise-grade reliability backed by local expertise to keep your teams productive today and ready for tomorrow.
If you’re interested in a trial or assessment, contact Data#3’s team of specialists to learn how Cisco Webex Cloud Connected PSTN can strengthen connectivity and support smarter communication across your organisation.
Information provided within this form will be handled in accordance with our privacy statement.
As Australia’s largest Adobe Platinum Partner for over 30 years, Data#3 helps organisations move from Acrobat Pro to Acrobat Studio, Adobe’s AI-powered productivity platform. The result? Faster insights, simpler collaboration, and more time to focus on what matters mo
Adobe Acrobat Studio transforms how your organisation creates, collaborates, and communicates. Built on the trusted foundation of Acrobat and powered by Adobe’s enterprise-grade AI, Acrobat Studio bridges gaps with intelligent automation and seamless integration, empowering your people to focus on what matters most.
Experience the future of intelligent work with Adobe Acrobat Studio.
Book your demo with a Data#3 Adobe Specialist today and see how efficiency, creativity and innovation come together to transform the way your organisation works.
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Discover the difference: Acrobat Studio vs. Acrobat Pro
Adobe Acrobat Studio builds on the Acrobat Pro you already know and trust, taking your document workflows to a new level of intelligence and efficiency. It combines the proven power of Acrobat with advanced AI features, collaborative workspaces and tailored assistant
| Feature | Acrobat Pro | Acrobat Studio |
| Core PDF tools | • | • |
| AI Assistant | • Summarisation, Q&A, insights | |
| PDF Spaces (100 files) | • Collaborative workspaces | |
| Role-based AI personas | • Analyst, instructor, custom roles | |
| Adobe Express Premium | • Create branded content and presentations | |
| Generative AI (Firefly) | • Visual creation for marketing and reports | |
| Enterprise security controls | • | • AI toggle for compliance |
| ROI impact | Standard | Up to 415% over three years (Forrester) |
See Acrobat Studio in action today
Unlock the art of the possible with Adobe Acrobat Studio. Talk to a Data#3 and Adobe Specialist today
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Agent Smith™ is Data#3’s proprietary AI powered solution for rapidly building production ready Splunk environments for Cisco infrastructure.
Trained to develop Splunk solutions for Cisco networks, Agent Smith transforms natural language requirements into complete Splunk implementations, dramatically reducing complexity, delivery time and cost.
What often takes eight to 12 weeks can now be delivered in one to two weeks, without compromising quality or operational readiness.
Enquire now to see Agent Smith™ in action.
Production ready Splunk intelligence in a fraction of traditional timelines – often a 60 to 70 per cent reduction in implementation effort.
Repeatable best practices, automated validation and reduced configuration drift.
Captures deep Splunk intelligence and Cisco knowledge without reliance on scarce specialists.
Ideal for rapid proof of value engagements that scale cleanly into full enterprise deployments.
Agent Smith generates a full Splunk implementation tailored to Cisco environments, including:
All outputs are compatible with Splunk Cloud and Splunk Enterprise.
Discover how Agent Smith™ can accelerate your Splunk deployment and deliver immediate operational value.
Information provided within this form will be handled in accordance with our privacy statement.
The Cisco Hybrid Mesh Firewall (HMF) Design Clinic is a two-and-a-half to four-hour collaborative workshop where Data#3 and Cisco specialists work with you to design a tailored security framework that focuses on up to four key areas relevant to segmentation.
Create secure perimeters around critical assets, enable granular access controls, and maintain network performance across on-prem, hybrid cloud and OT environments.
Define workload-level segmentation to protect applications and systems while enabling scalable least-privilege access.
Identify AI assets and implement runtime protections to safeguard machine learning pipelines and reduce model-related risks.
Enhance threat visibility and response with integrated threat intelligence, ML-driven detection, and risk-based decryption.
Take the next step in strengthening your security architecture.
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Do you know your organisation’s security vulnerabilities across multi-cloud environments including Virtual Machine’s (VMs), databases, Microsoft Azure storage and more? Are you aware of the number of suspected authentication activities across Azure and other cloud platforms? How confident are you in your organisation’s cloud security posture?
The Cloud Security Envisioning Workshop is a guided engagement designed to help your organisation understand, assess, and strengthen cloud security across Azure and multi-cloud environments. Leveraging Microsoft security tools and expert guidance, we help you identify risks, protect your critical assets, and develop a strategy to enhance your cloud security posture.
We work with your team to understand business priorities, technology environment, and cloud adoption strategies.
Our experts uncover current and potential threats, including vulnerabilities, misconfigurations, and suspicious activities, before they impact your organisation.
We demonstrate relevant Microsoft security solutions, including Azure and multi-cloud protections, AI, and automation tools.
Define clear, actionable next steps to strengthen cloud security, improve compliance, and reduce risk.
To learn more about our Microsoft Security workshops and see if they’re the right fit for your organisation, download our brochure via the button.
Protect your organisation’s cloud assets and transform your multi-cloud security strategy. As a trusted Microsoft partner, Data#3 delivers fully funded workshops for eligible organisations using Microsoft technologies.
Information provided within this form will be handled in accordance with our privacy statement.
*Workshops are fully funded by Microsoft. Eligibility is determined by Microsoft. Workshops provide detailed insights within a defined scope; any requests outside scope may incur costs, which will always be communicated in advance.
