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Data#3 Premier Support delivers enterprise-grade Microsoft support with predictable costs, clear ownership and the flexibility modern IT teams need.
Our Premier Support delivers a powerful blend of local expertise and global reach by combining Data#3’s trusted support with the ability to escalate seamlessly to Microsoft for critical incidents. Organisations benefit from Data#3’s deep understanding of their environment, rapid response and proactive guidance, while retaining direct access to Microsoft’s engineering teams when issues require product-level insight or urgent resolution. This integrated approach ensures faster problem resolution, reduced risk during high‑impact incidents, and the confidence that complex or mission‑critical challenges are backed by both a strategic partner and the software vendor itself.
Take control of your Microsoft support investment without sacrificing capability or responsiveness. Data#3 Premier Support provides a cost-controlled model built around a defined pool of reactive support hours, giving you full visibility of usage and ensuring your budget is focused where it delivers real operational value.
Defined reactive support hours with transparent usage reporting.
Visibility and control over support consumption.
One front line across your Microsoft cloud and on-premises estate.
End-to-end incident ownership with coordinated Microsoft escalation.
Severity-based SLAs and clear service governance.
Hybrid onshore and offshore delivery for responsiveness and efficiency.
Consumption-based investment aligned to operational need.
Flexibility without bundled services you may not require.
Rapid issue resolution, supported by structured Microsoft escalation pathways, reduces downtime and protects business continuity.
Targeted workshops, health checks and strategic guidance aligned to Microsoft best practices help strengthen your environment and optimise performance.
Specialist capability across Microsoft Azure, Microsoft 365, security and the broader Microsoft ecosystem resolves complex challenges with confidence.
Structured service delivery, measurable objectives and transparent reporting provide clarity and control over your support investment.
This consumption-based approach to support Microsoft offerings by providing predictable budgeting, transparent reporting, and flexibility aligned to your operational needs.
| Service type | Description | Data#3 Premier Support |
| 24×7 Technical Support | Support for all current Microsoft on-premises and on-cloud software products. |  |
| Escalation Management | Committed response times for incidents by severity. | |
| Account Management | Assigned customer Success Account Manager. | |
| Proactive Services | Expert led solution specific engagements for designing, onboarding and optimising Microsoft investments. | Optional |
Data#3 Premier Support delivers reactive Microsoft product support with the option to include proactive consulting services. Services are charged annually based on an agreed volume of hours, with flexible top-up options available.
Since 1994, Data#3 has combined forces with Microsoft to help our customers adapt and grow. Today, we are Microsoft’s largest Australian business partner with the highest level of competency across the Microsoft ecosystem. Our hundreds of accredited consultants are ready to help; from enhancing productivity and collaboration with Microsoft 365 and the latest Surface devices, to transforming business processes with Dynamics 365, to ensuring our customers get the most value from Azure cloud.
Our scale and expertise enable our unparalleled support to customers selecting, deploying, managing and securing Microsoft applications, products and devices.
Discover how Data#3 Premier Support can streamline your Microsoft support experience and maximise value across your organisation. Contact our specialists today to align your support model with your operational needs.
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