The Department for Education (“the department”) provides a range of integrated education, training, health and child development services to benefit children, young people and families. It works to improve children’s and young people’s education, safety and developmental outcomes from birth through their transition to adulthood.
Over the last number of years, there has been an uplift in the technology provided by the department to support its core business in teaching and learning and progress its ambition to build a world-class public education in South Australia.
To bolster these efforts, the department submitted a request for tender for the management of its server infrastructure under the Managed Platform Services (MPS) panel, on which Data#3 sits. The company was selected as the provider of choice due to not only Data#3’s expertise and service capability, but it’s ability to tailor SLAs and KPIs that are directly linked to the department’s business objectives.
Scott Bayliss, Chief Information Officer at the Department for Education, South Australia, said, “High quality digital capabilities are essential to what we’re trying to achieve in public education. In the last 3 years we have connected all our schools with fast, reliable internet. Alongside that we’re working to ensure that the digital technology and services that support our system and schools can meet the demands of 21st century education. The agreement with Data#3 is the next step in the ongoing modernisation of our ICT and helps us to ensure our students are given every opportunity to learn and thrive.”
Data#3 Chief Executive Officer and Managing Director, Laurence Baynham, commented, “We have a long-standing history of helping the Australian Government to effectively leverage technology solutions and services for advantage. The team at Data#3 look forward to working with the Department for Education on their digital transformation journey.”
Data#3 General Manager for South Australia, Michael de Broughe, commented, “Managing that pace of digital disruption, while driving genuine transformation, can be a challenge. Data#3’s Managed Services will assist the Department for Education to enable greater agility, improved service levels and reduced costs. Ultimately, allowing the department to focus on what is essential to differentiation and transformation. We’re excited to play our part in South Australia to support the Department for Education in its provision of world-class public education.”
From IT Managed Support to Cloud Managed Services, Data#3’s Managed Services gives access to the expertise required to monitor, manage, and keep systems running, leaving organisations free to focus on its customers.
Underpinned by service level agreements tailored to the business, Data#3’s support team leverages a deep understanding of the technology infrastructure to proactively avoid service interruptions.
Data#3 covers multiple support services for customers, both nationally and internationally. These services are delivered primarily by its remote 24/7 operations facility.
