The extension of a long-term strategic partnership with ECU, Data#3 has secured the renewal of the network managed services agreement, expanding the managed services scope to also include managed security firewall services.
To date, Data#3’s facilitation of the managed services agreement has been recognised by ECU as unparalleled, resulting in overachievement on service level agreements and notably high levels of customer satisfaction.
Through the current agreement, Data#3 has implemented a number of initiatives to deliver a modernisation solution for the university’s network management, resulting in significant benefits and an enhanced digital experience.
With the increased demand for remote learning solutions, network security management has emerged as a key priority to ensure a sustained delivery of the university’s diverse learning portfolio.
“To secure this renewal is a significant achievement for Data#3’s managed services team,” said Kingsley McGarrigle, State General Manager- WA for Data#3. “Our partnership with Edith Cowan University has been an ongoing collaborative relationship, and we look forward to driving continued results.”
“As a managed services and technology partner, Data#3 has demonstrated significant expertise in delivering an enhanced digital experience for the university’s network requirements,” said Vito Forte, Director and Chief Information Officer at ECU. “We are pleased to continue our partnership with Data#3, and together drive transformative learning experiences for ECU students in conjunction with enhanced staff experiences.”
Data#3 Chief Executive Officer and Managing Director, Laurence Baynham, commented, “Data#3’s successful renewal is testament to our skills and operational capability in the managed services team. Driving digital innovation across education institutions is a key focus for our business, and we look forward to the continued relationship with ECU, who are considered one of Australia’s most progressive and dynamic universities.”
Delivering courses across three campuses in Western Australia, ECU provides tuition to over 30,000 students each year, including 6,000 international students from more than 100 countries.