Webex Calling and Webex Contact Center run on Cisco’s highly available global cloud, designed to support hybrid deployments. With Cisco Webex Cloud Connected public switched telephone network (PSTN), you can choose which sites or regions adopt cloud-based PSTN first, while maintaining your existing setup in others. This phased approach gives you the flexibility to modernise at your own pace, without disrupting business operations.
CCP is particularly effective for multi-site and multi-national organisations that want centralised control without the complexity of managing voice infrastructure across locations. CCP gives your business a simpler, smarter way to manage phone systems across multiple locations, without on-premises infrastructure. Webex CCP provides a low-touch, scalable alternative to managing SIP trunks, Cisco CUBEs or other Session Border Controllers (SBCs) at each site, empowering you to move away from legacy phone systems.
Symbio: A Cisco certified provider
As a Cisco-certified provider, Symbio enables PSTN calling for Webex Calling and Webex Contact Center via Cloud Connected PSTN in Australia, New Zealand and Singapore, delivering a robust enterprise-grade voice service using Symbio’s multi-regional network. Symbio’s Cloud Connected PSTN for Webex Calling allows you to choose Symbio as your voice carrier provider and manage Webex Calling all from within the Webex Control Hub.
Combine calling, messaging, and meetings within Webex platforms.
Centralised administration to manage calling services directly from the Webex Control Hub.
Direct peering with certified providers to ensure high-quality voice connections.
Technical support and shared service level agreements to improve support service.
As a Cisco Gold Certified Partner in Australia, Data#3, together with Symbio, a Cisco-certified provider, delivers enterprise-grade voice services for Webex Calling through Cloud Connected PSTN.
Partnering with Symbio, Data#3 enables Australian organisations to access reliable PSTN calling via Symbio’s robust, multi-regional network. Managed directly within the Webex Control Hub and supported by Data#3’s Cisco professional services team, this solution ensures seamless deployment and ongoing performance.
Together, Data#3 and Symbio provide a secure, scalable, and fully supported cloud calling solution that modernises communication and empowers teams to connect and collaborate with confidence.
For calls that traverse international boundaries, our network offers global connectivity ensuring that international calls are agile, with minimal delays and high-quality connections.
Symbio own and operate a Tier 1 domestic and international voice network that connects all call collection zones in Australia, New Zealand, and Singapore, and extends globally through our international carrier partners and all major local providers, enabling national and international calling and number porting.
Symbio’s network prioritises voice traffic, ensuring optimal quality of service, minimising latency, and ensuring crystal-clear voice communication.
Easily port existing numbers or order new ones, with support for Australian and New Zealand geographic numbers and Series 6 numbers in Singapore.
Trusted by government, enterprise, and leading technology partners for reliable connectivity and superior call performance.
In the event of network issues or disruptions, our network redundancy ensures call continuity, and seamless call redirections if the need arises.
We take care of PSTN connectivity and Session Border Controllers (SBCs) in the cloud. No physical hardware or complex SIP configuration is needed.
Proactive monitoring tools that detect and address issues promptly minimising downtime and swiftly resolving potential challenges before they impact call quality.
Whether your goal is to enhance calling, streamline meetings, or create a unified collaboration experience, Data#3 and Symbio deliver enterprise-grade reliability backed by local expertise to keep your teams productive today and ready for tomorrow.
If you’re interested in a trial or assessment, contact Data#3’s team of specialists to learn how Cisco Webex Cloud Connected PSTN can strengthen connectivity and support smarter communication across your organisation.
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