October 14, 2020

5 reasons why you need the right device in healthcare

COVID-19 has been the catalyst for a re-prioritisation of initiatives within the healthcare industry. As it becomes abundantly clear that these changes are here to stay, healthcare providers need to ensure frontline workers have the right devices to continue to deliver superior patient care, while ensuring they remain safe and secure.

HP’s Healthcare portfolio is built for the future of patient care: comprising high performance, robust and secure devices that can withstand constant cleaning. In this blog, we explore the critical considerations when evaluating devices for your healthcare workers.

Support rising telehealth demands

To ensure the safety of patients and minimise health workers’ exposure, a certain health disaster has catapulted virtual patient visits and phone appointments to commonplace1.

Not only have patients come to prefer virtual consultations, clinicians have been equally adaptable – embracing telehealth as a convenient and safe way to access and treat patients. But the move to telehealth hasn’t been seamless for all: some practices had the bones in place to pivot and adapt quickly; others did not. There isn’t a one size fits all setup either – some providers have created specialised environments with workstations to manage a high volume of telehealth consultations, while for others, telehealth only forms a small proportion of patient care, meaning it’s generally performed from their desk, with existing devices.

While these setups differ, the device features needed to support them remain the same, including:

  • Built-in, high quality webcams – for crystal clear video conferencing and one less peripheral to maintain and sanitise.
  • Mobile devices – giving clinicians the freedom to move around.
  • Hardened security – to protect confidential patient data and conversations.

Bolster the effectiveness of contact tracing

For the foreseeable future, contact tracing will be a crucial way to manage outbreaks by accurately locating and linking occurrences. For a task where time is of the essence, paper-based data collection and storage processes are inefficient and unsecure, and if not carefully managed, can breach government data security regulations.

Healthcare providers need devices that can collect and store patient and visitor data with ease, so it can be quickly accessed by the right people. HP’s Healthcare range allows for just this, while ensuring the device itself doesn’t become a point of infection. Features include:

  • Sanitisation and durability – HP’s Healthcare range meets the EMI safety standards, is bed bug treatable and certified to be able to be cleaned up to 10,000 times with germicidal wipes – meaning it won’t deteriorate under a strict cleaning regime.
  • Mobile and integrated – everything is integrated into a sleek form factor, so the device can be moved through different environments easily.

These additional features are the reason we’ve seen other frontline industries – including public libraries, retail and hospitality – invest in HP’s devices and accessories to monitor and record movement in high traffic public areas.

Protect confidential patient data

As healthcare continues to digitise, there’s more and more confidential patient data at risk of cybersecurity attacks. Worryingly, healthcare providers already report the highest number of data breaches of any industry in Australia2. This presents IT teams with a challenging dichotomy of providing highly secure, yet easy-to-access and use devices and applications. If they don’t, clinicians will find other ways to achieve outcomes, often through using unvetted or unsecure applications, adding to the burden of Shadow IT and compromising confidential patient data.

HP’s Healthcare range maintains a major emphasis on security. In fact, all HP devices have security features built-in, at no extra cost. Top security features include:

  • Integrated Privacy screens – can be configured with HP Sure View to instantly protect against visual hacking. One tap of a button will ensure your screen appears dark to prying eyes.
  • HP Access Control – provides print authentication, authorisation, and secure pull-printing capabilities.
  • HP Client Security Manager – strengthens login security with multifactor authentication.
  • HP Sure Start – automatically detects, stops, and recovers from a BIOS attack or corruption without IT intervention.
  • HP Sure Sense – recognises and protects against malware using deep learning AI, even detecting never-before-seen attacks that traditional antivirus solutions may not recognise.
  • HP Sure Click – protects users if they accidentally click on bad links in phishing emails.

Form factor built to support clinicians

With healthcare workers constantly on the move, they need ergonomically designed devices that are lightweight, portable and come with a long-lasting battery. While the HP Healthcare range offers a number of devices that meet these criteria, the standouts include:

EliteOne 800 G5 AIO – Boosts clinical efficiency and protects critical data

  • Easy viewing – screen can be rotated 90 degrees to full portrait mode.
  • Card reader (configurable) – quick and secure single sign-on for healthcare clinicians with Imprivata OneSign. Users simply tap the card reader and login to gain access to medical systems and applications.
  • Meets EMI safety standards – doesn’t interfere with electromagnetic airwaves needed for other medical equipment, meaning it can be used in patient rooms.

Engage Go – Outstanding, secure on-the-go experiences

  • Durable – passing military standard (MIL-STD 810G) testing.
  • Long lasting battery – lasting at least a full shift.
  • Light weight and robust – a perfect fit for trolleys, providing clinicians with access to the medical systems they need as they move through wards.

Despite these extra features, the HP Healthcare fleet remains well priced as compared to standard devices, boasting the same high-quality finish and sleek form that users expect. Explore more of the HP Healthcare range here.

Support the digitisation of healthcare

COVID-19 has accelerated digital transformation within healthcare, but there is still a way to go. Australian healthcare, for example, lacks the digital maturity to securely support BYOD initiatives, instead relying on provisioned devices to keep everything locked down and secure.

Another concern is the amount of paperwork that still exists – it’s a legacy of this industry, but it’s information that could be easily lost and handling patient charts that can’t easily be sanitised also presents a potential point of infection.

While there is inarguably a massive shift to digital, many providers are at different points on this journey. Holding them back is the large expense that comes from shifting workflows, processes and retraining staff. Another barrier is breaking staff’s resistance to change and the mindset that current processes ‘work well’, so why change?

Implementing devices that are easy to use, light, portable, accessible, and with everything staff need, will help break down these barriers and ensure a more seamless transition. A longer-term strategy to invest in initiatives that many considered out of reach until recently – such as AI, machine learning and virtual reality technologies – will also put providers on the front foot in the search for the most effective diagnosis and treatment options. For example, virtual reality is gaining significant traction for its role in surgical planning, virtual reality therapy, medical education, and integrated wellness.

Ready to talk to Data#3 about your healthcare devices?

The HP Healthcare range has been specifically designed to address the next generation of patient care with features to enhance patient safety, streamline workflows, support infection control and bolster data security.

Contact a Data#3 HP device specialist today to learn more, or to take the first steps on your digital transformation.

1 Ministers Department of Health (April 2020), Australians embrace telehealth to save lives during COVID-19 [ONLINE]. Available here.
2 Australian Government, Office of The Australian Information Commissioner (June 2020), Notifiable Data Breaches Report: January–June 2020 [ONLINE]. Available here.