Every organisation creates and stores information about customers, however this is often stored as separate data siloes. Sales teams track opportunities, customer service records problem resolution and finance saves payment details, but this data stays separate. Combining this information represents a vast opportunity for organisations as they strive to connect with customers and create the best experience. Conversely, Forbes reports that in the next decade, fewer than half of the Fortune 500 will exist in a meaningful form – and cites agility and intelligent use of technology as key factors in the success of those remaining.*
For years, businesses have stored data for operational and legal reasons. Separately, these tracks of information act merely as a record, but when combined and viewed with the benefit of artificial intelligence (AI), organisations hold the power to deeply understand their customers, market and suppliers better than ever. Technologies such as Microsoft Dynamics 365 offer far more than traditional CRM and ERP systems; they track the hierarchy of the customer’s organisation, so that you can fully leverage every account contact, provide a better service, and even predict future needs.
If you know you need to get more from managing customer data, or you want to check you’re on the right track, our 3, 5 or 10-day customer management workshops will give you the answers you need. Our consultants conduct individual and group discussions to get a ‘shopping list’ of needs. Our customers are surprised by how quickly we speak their language and understand the intricate processes that drive their businesses. Drawing on our experience of corporate and government organisations, we help you to define an exciting future state.
To operate as productively as possible, attract quality staff, engage your customers and capture new opportunities, you need the best possible technology at your business’ core. With Microsoft Dynamics 365, you can unite your disparate technology into one seamless solution – revolutionising your business processes across sales, customer service, field service, operations, marketing, project service automation and financials.
Deliver a fast and accurate customer experience every time, at any time. With Dynamics 365’s easy-to-use tools, deep analytics capabilities and integrated social channels, your team will have the complete support it needs to focus on building and nurturing customer relationships.
Foster relationships, boost productivity, accelerate sales performance and empower your sales teams with shared information and connected processes, all from the one modern and adaptable platform. No more excuses – the tools they need to exceed targets and build valuable relationships is truly at their fingertips.
With Dynamics 365, you can turn your relationships into revenue; using digital intelligence to better predict your customers’ needs and deliver the personal attention that will help you build relationships and revenue.
You can also grow your business by leveraging intelligent data insights, sales, CRM and business processes – bringing everything all together in one, seamless system. Today, cloud CRM technology is integral to business strategy and operations in the enterprise. With a well-planned and implemented CRM, your data will be centralised so that you can track customer relationships from pre to post-sale and respond to customer needs in real-time. It can also collect data that will help you produce clear, actionable insights to improve sales and forecasting.
This is where Dynamics 365 comes in. As more and more organisations tap into this powerful relationship management platform, they are not only transforming the way they operate, but also unlocking some seriously impressive ROI.
A Forrester study recently polled 2,000 employees who used Microsoft Dynamics in their workplace and found that the return on investment – in terms of productivity gains – was an incredible 245%. In addition, they shared some impressive figures:
Explore Microsoft Dynamics 365 for the enterprise with Data#3:
The education sector is dynamic and hyper-competitive, and ongoing success depends on differentiating and adapting in order to meet organisational goals and business potential. The integrated solutions built on Dynamics 365 centralises data in one unified platform. This helps institutions improve operations, deliver effective student and resource management, and create personalised student experiences – even within the confines of lean budgets and rigorous reporting requirements.
When a school, college or university leverages the full power of Dynamics 365, the advantages follow:
Plus, Microsoft Dynamics 365 is future-proofed to incorporate emerging technologies – including IoT, machine learning, and Big Data – so as new trends emerge, Dynamics 365 keeps your institution ahead of the curve.
Explore Dynamics 365 for education with Data#3:
The success of Not-For-Profits (NFPs) in an increasingly digital, cloud-first world depends on an organisation’s ability to leverage technology to drive smarter communication and operations. By seamlessly uniting organisational data, Dynamics 365 helps modernise NFPs by:
Importantly, Microsoft Dynamics 365 helps NFPs really nurture key stakeholders, constituents and member relationships throughout the year to ensure the objectives of the organisation can be met.
Explore Dynamics 365 for Not-for-Profits with Data#3:
Data#3 is Microsoft’s largest partner in Australia, with unrivalled capabilities to deliver solutions across software licensing, cloud, solution implementation and support. Through this powerful partnership, our customers get the best of today’s technology innovation from Microsoft, paired with Data#3’s exceptional knowledge and expertise. All backed with the assurance of working with a qualified team who deliver solutions with first-class technical, sales and support expertise.
We work with organisations across Australia to research, design and implement a CRM solution that meets the unique demands of your business.
Our expert team is here to help you learn more about the power of a robust CRM or guide you on the first steps of your implementation journey. Get in contact with our team, to see a demonstration, request a Fit Gap Assessment or learn more about how Microsoft Dynamics 365 can work for your organisation.
1. Forbes (2017). Most Big Companies are Dying, While Some Have Found the Fountain of Youth. [Online] Available at:https://www.forbes.com/
2. Walker. 2017. Customers 2020: The Future of B-2-B Customer Experience. [Online] Available at https://www.walkerinfo.com/Customers2020/.
3. Microsoft. 2017. Understanding your journey to data-driven maturity. [Online] Available at https://info.microsoft.com/AU-Dyn365-CNTNT-FY19-11Nov-24-DataDriven-MGC0003271_01Registration-ForminBody.html
4. Taylor. 2018. 18 CRM Statistics You Need to Know for 2019. [Online] Available at https://www.superoffice.com/blog/crm-software-statistics/
5. Rowe. 2019. The State of Customer Relationship Management 2019. [Online] Available at http://www.econtentmag.com/Articles/Editorial/Feature/The-State-of-Customer-Relationship-Management-2019-129249.htm
6. IBM. 2017. CRM Statistics Show Why it’s a Powerful Marketing Weapon.[Online] Available at https://www.ibm.com/developerworks/community/blogs/d27b1c65-986e-4a4f-a491-5e8eb23980be/entry/2017_CRM_Statistics_Show_Why_it_s_a_Powerful_Marketing_Weapon?lang=en