Training & Adoption Services

Getting the most from your technology investment isn’t just about a successful implementation. While that is an important factor, achieving an effective outcome relies heavily on the successful technology adoption across the business.

Whether you’ve recently deployed a solution, or are looking for ways to maximise past investments, Data^#3’s Training & Adoption Services will help you to:

• Optimise return on your technology investment
• Reduce the risk of project failure
• Reduce Helpdesk support costs
• Increase user adoption and productivity
• Increase technology consumption
• Increase user satisfaction and effectiveness

Data^#3’s Training & Adoption Services are unique, bringing together user adoption training, organisational change management and training videos. This combination is focused on ensuring valuable software deployments are consumed and adopted by the workforce successfully.

Delivered via:

• On-site, face-to-face training, hands-on or hands-off device training
• ‘Floor Walking’ with trainers assisting staff on go-live day
• Data^#3 trainers that are certified, offering proven expertise across the Microsoft suite
• Supplementary 2-3 minute instructional videos covering:
  – Cisco Collaboration Suite and Spark Board
  – MS Office 2016, 2013, Office 365
  – Windows 10
  – Skype for Business
  – SharePoint and SharePoint Online
  – Surface devices, including Surface Hub
  – HP devices
  – Power BI
  – Office 365 (Yammer, Teams, Groups, Planner)
  – Security awareness training
  – Bespoke video creation also available

Learn more about Microsoft Teams Adoption

Learn more about Cisco Webex Teams Adoption

• Case for Change – A compelling reason for change, which is used to gather momentum and support
• Impact Assessment – An assessment of how different employee groups are uniquely impacted and strategies to manage the impacts
• Stakeholder Analysis – An analysis of the impacted and influencing stakeholders and strategies to manage their impacts and interests
• Training Needs Analysis – An assessment of employees current and required skills, knowledge, and abilities
• Training Plan – A plan of the training activities to bridge the gap between employees current and required skills, knowledge, and abilities
• Communication and Engagement Plan – A plan of the communication and engagement activities that will ensure employees are informed and engaged during the transition to the changed state
• Change Management Plan – A plan outlining the overall Change Management strategy

• Introduction to Office 365
• Office 365 App specific training
• Microsoft Teams adoption

Elements of the service can be tailor-made, if specialised requirements need to be catered for, and services can be purchased as a bundle or individually.

By partnering with Data^#3, you can fully realise your technology investments by enabling the workforce to be more productive.