Azure Cloud Solution Provider Support

Flexible, scalable cloud support, customised

to your business



Choose Data#3 as your CSP and get the flexible, cost-effective and in-depth support you need.

In the current climate, with so much market volatility, flexibility is essential. To stay agile and responsive, you need the ability to scale your IT investments up or down, and increase or decrease seats or workloads – without termination charges, penalties or the need to wait for an anniversary date. It’s also essential to be able to rationalise vendors, adjust your billing cycles, and have the flexibility to respond to urgent security requirements – as and when needed.

This is where partnering with Data#3 as your Microsoft Cloud Solution Provider (CSP), and choosing the right Azure support package, can make all the difference.

Get your Azure investment right from the start

Azure can be complex, and many organisations still struggle to realise true value from its elastic pay-as-you-go
IT services. How do you ensure that you’re not paying too much for cloud? How do you know which workloads
to transition, and when? Once you’re there, how do you get the most from Azure’s powerful suite of tools?

To get the most from Azure, you need to ensure your investment is correctly configured from the start.
However, 75% of customers are paying too much for Azure, and of these, some are overspending
by as much as 70%.

Does your business need a Microsoft Cloud Solution Provider?

To get the best out of Azure, and ensure you’re not overspending at every step, you need an experienced provider you can trust. Choosing a Microsoft Cloud Solution Provider (CSP) can give you confidence and assurance that your Azure cloud will be set up and managed according to the highest industry standards.


Now is an ideal time to look for a reliable CSP if:

1. Your Microsoft Enterprise Agreement (EA) is ending soon

Recent changes to Microsoft’s Licensing Program mean you may not be eligible to renew your EA support directly with Microsoft.

As an authorised CSP, Data#3 can provide the same support you received under this program.



2. You are affected by changes to Microsoft’s support offers

Updates to Microsoft’s Unified Support (also known as Premier Support) mean it may become quite costly.

With Data#3 as your CSP, you get cost-effective, scalable support that suits your business, and is billed monthly.



3. You don’t currently have any support in place

If you’ve already invested in Azure, or are looking to migrate your workloads, talk to us about a support package that’s right for your business.



Unsure where your support is at or which option is right for you?

Contact the CSP Hotline and work with a team dedicated to CSP who can onboard you into the program,
answer queries, estimate consumption and help with migration needs.

GET IN TOUCH FOR AZURE >

GET IN TOUCH FOR MICROSOFT 365 >


Why choose Data#3 as your CSP?


Simplicity

Data#3 can simplify your procurement and licensing. There are no complicated pricing models, you can scale if you need to, and you only pay for what you use.

With Data#3 you can transition to Azure, Microsoft 365 and Microsoft Dynamics.

Azure Expertise

Our Azure team proudly holds the most local certifications for Azure in Australia. We have deep expertise and have been a Microsoft partner since 1994.

In fact, we are Microsoft’s only Australian partner to have obtained both the Azure Expert Managed Services Provider and Azure Modernisation Factory competencies.

Tiered Support Packages

Data#3’s support levels help you manage the complexities of Azure, optimise usage, support business continuity, and prevent unnecessary overspend.

With 3 services levels, there is always a support level that meets your current and future support needs.

Cost Management

As your CSP, Data#3 can give you the freedom to choose the billing that suits your organisation and cashflow.

Select from monthly or annual billing with the certainty that User-based online services are fixed for 12 months, so there are no nasty surprises.

Flexibility

Let your cloud consumption move with your organisation’s business cycle and cashflow. Your seats can be reduced within 24 – 48 hours of a request, and each subscription can be or suspended without early termination charge.

There is also no financial penalty for changes in provisioning, and no waiting for anniversary dates to make changes.

24/7 Support

Support from local Azure specialists is just one call away, and you can always rely on the technical and licensing expertise of our Azure specialists to optimise and secure your cloud.

How it works

Our team will work with you at every step to assess and validate the level of service you require. We can then help you transition or migrate to Azure, ensure your costs are optimised, and ensure you are continually modernising your investment to get results over time.

Support that works for your business



Bronze

Included
  • Reserving VM Instances
  • Billing queries
  • Technical Support
  • Escalation to Microsoft Premier Support Teams
  • Azure Native Cost Management
  • Proactive Cost Control and Service Optimisation Reporting
  • Implementation of Optimisation recommendations
  • Architecture Support / Proactive Support

Gold

Fee / Monthly
  • Reserving VM Instances
  • Billing queries
  • Technical Support
  • Escalation to Microsoft Premier Support Teams
  • Azure Native Cost Management
  • Proactive Cost Control and Service Optimisation Reporting
  • Implementation of Optimisation recommendations
  • Architecture Support / Proactive Support



Contact us here

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