Proactively manage complex IT environments

Managing your IT environment can be complex, time-consuming and costly. Moreover, a constantly evolving business landscape means that your IT needs to be more responsive, deliver better performance, and be flexible enough to support innovation…all in the face of tightening budgets and limited resources.

Proactive management puts you in control, allowing you to empower your IT team and business to focus on innovation.

The experience we deliver is what sets us apart. With expert capabilities and a proven track record in deploying managed services, we take the time to gain a deep understanding of your business, from every angle. Importantly, you choose the model that’s right for you. From basic services through to a full outsourced solution, we become an extension of your IT team and a trusted partner that understands your technology and business requirements.

Utilising ITIL-based processes, Data#3’s Service Desk is a proactive ICT operations management centre that is designed to provide best practice ICT management and monitoring services.

Staffed by specially trained server, application, system and network support professionals, the Service Desk is engineered with industry leading diagnostic, security and performance management tools, using ServiceNow as the recommended tool of choice.

The Data#3 Service Desk provides the single point of contact for all ICT needs, freeing up time for your ICT team to focus on core business and innovation projects.

Data#3 delivers end-to-end detection and resolution – a proactive management service that includes sound procedures, optimised work instructions and quality checklists, all based on Service Level Agreements. All of these processes contribute to the one outcome – to ensure smooth day-to-day operations of your complex ICT infrastructure.

Data#3 has extensive experience in the management and optimisation of software and hardware assets. From procurement and deployment to IT security and de-commissioning, our Asset Management service provides you with total control and visibility over your asset lifecycle.

We perform a comprehensive assessment of your IT environment to help you better understand your assets, identify the software licenses you require for compliance and highlight inefficiencies that are costing you time and money. A management solution is then customised to best suit your business requirements and strategy.

By streamlining your software and hardware assets into a Lifecycle Management solution, we can help you maximise the value of your technology investment and minimise your licensing and hardware costs.

 

The modern IT department needs to support the organisations’ need for speed and agility, while at the same time maintaining control and reducing costs, in an increasingly Hybrid world. Data#3 has the expertise to ensure managing these complex hybrid environments is supported, while helping our customers to drive IT outcomes.

With a focus on Microsoft platforms, Data#3 provides bespoke or pre-packaged Cloud management packages that are based on agreed SLAs. Additionally, engineering services are also available for IaaS platforms.

With Cloud Management services from Data#3, we assist customers with their Cloud journey, working with them to assess the right Cloud management options, and providing ongoing expert support through our Cloud Help Desk.

The operational, financial and continual improvement of services is reliant on robust IT governance and effective delivery and control.

Data#3 provides a broad range of IT Service Management (ITSM) services that are tailored to specific business and technology requirements.

Data#3’s ITSM provides support for both on-premises and Cloud solutions, across the strategy, transition, operations and management of services.

A unique part of Data#3’s ITSM is a dedicated Service Delivery Manager (SDM) who ensures a smooth and effective delivery of services. Working as an extension of your team, the SDM provides a unified management of unplanned events and continual improvement of services.

It can be challenging to manage multiple company locations, facilities and remote sites. Data#3’s Managed Field Services can act as an extension to your IT team, helping to release the burden of IT support services.

The Service offers a next-level of on-site support, leveraging a team of highly skilled Data#3 IT resources that can be based on-site for a time period, or utilised for on-site incident management engagements, service requests and IMACs.

This services can be provided as part of a wider Managed Service engagement or used on an ad hoc, augmentation service.

At Data#3, we offer more than just traditional IT maintenance and support services. Our dedicated team works as your technology partner, delivering proactive and predictive maintenance services to help optimise productivity and mitigate risk across your infrastructure.

Frequent update schedules provide full visibility over your install base and service contracts, whilst security and business continuity requirements are maintained via services such as continuous network self-monitoring and diagnostics, targeted device alerts, end-of-life device mapping, heightened escalation management, and focused technical support.

Whether it’s on-premises physical hardware or Cloud-based networks and applications, we customise flexible maintenance contracts to suit your business requirements and help maximise the value of your technology investment, minimise the risk of service interruption and meet your compliance obligations.

 

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