Symantec Solution Case Study

Securing Remote Access for Financial Services Users


This Financial Services customer is focused on delivering high quality, cost effective services for its clients, their members, employers and advisers.

The Challenge:

Like most organisations, the customer wants to support its users’ ability to work from anywhere, and providing secure access to corporate systems is essential. As a government owned financial services company, data security and audit trails are exceptionally important.

In order to demonstrate its compliance with best practices, the customer wanted to enhance its current Citrix secure remote access solution with two-factor authentication. This would provide an additional level of comfort and auditability for work carried out from outside the office. Staff were using hard tokens (fobs) to access the VPN, but not specifically for the Citrix solution.

The customer recognised that they required a solution that could provide a simple user experience and be easy to manage.

The Solution:

The customer wanted external guidance from an experienced security practice, and selected Data#3 based on its ability to supply integrated security solutions. Data#3’s Symantec specialists offered the team expert advice alleviating the requirement for time-consuming in-house skill creation/development.

Data#3’s consultant first undertook a review of the customer’s existing environment with a view to extending it with a two-factor authentication solution. The initial brief was to provide access to an initial group of 25 ‘privileged users’.

The consultant’s intimate product knowledge played a significant role in the project’s success. As soon as it became obvious that the upgrade path wasn’t straightforward, the consultant raised tickets with Symantec on the customer’s behalf and managed the process of identifying and planning for the best way forward.

While the plan had been to build on the existing environment, a number of complexities came into play with software licensing, versioning and compatibility, and Data#3 instead recommended that it would be more time and cost effective to start with a fresh installation of the Symantec VIP two-factor authentication product and integrate it with Citrix NetScaler environment. This would provide a clean operating environment on which to build as the customer extends the rollout to its broader user base.

Tags: Citrix NetScaler, Data Security, Financial Services, Mobility, Remote Access, Security, Symantec, Symantec Validation and ID Protection (VIP), Two-factor Authentication



Streamline operations and empower employees in the modern workplace

One thing we can all agree on, is that the nature of work has changed.  Employees expect…

Data#3 HP Services Award Partner of the Year 2022
Data#3 Takes Home HP Services Partner of the Year Award

November 24, 2022; Brisbane, Australia: Leading Australian technology services and solutions provider, Data#3, is pleased to announce that it has…

How to build better flexible work experiences with Surface and Intel
How to build better flexible work experiences with Surface and Intel

With over 70% of employees wanting flexible working arrangements to remain in place and 67% desiring more in-person work, hybrid-working…

Regain control of your Microsoft 365 environment with M365 Optimiser

Cloud collaboration and communication tools like Microsoft 365 are more critical than ever as organisations transition to a combination of…

Microsoft Surface Laptop 5: Designed to exceed expectations

The all new Microsoft Surface Latop 5 has arrived – and it is designed to power productivity and exceed expectations!…

Microsoft Surface Pro 9: Laptop power, tablet flexibility

The famously flexible form factor of Surface Pro, stays true to it’s roots with the release of the Surface Pro…

Microsoft Teams Rooms Licensing Changes
Teams Rooms Licensing: Is it time to make some changes of your own?

Licensing changes are rarely smooth. Case in point the Microsoft Teams Meeting Room Licensing changes that took effect on…

Microsoft unveils powerful new range of Surface accessories

When new devices hit market, you expect they’ll be accompanied by some shiny new, whiz-bang accessories to accentuate the device…