Modern Desktop, Modern Management, Modern Workplace – all terms that have gathered pace over the past year. With rapid changes in how we work, engage and collaborate, they attempt to capture the potential of how technology is offering new ways of driving productivity and business value.
Given I am a technologist focused on the Education sector, I’m excited about how some of these concepts and new technologies can make a real difference in how we can use tech to support 21st Century learning. For example, I think the promise of Modern Management has enormous potential to bridge the digital divide between the “haves” and the “have nots”. Being able to seamlessly and cost effectively deliver applications, security and management as part of a BYOD program, will give students a consistent experience no matter what device they bring to school.
I still have strong views on BYOD and the associated equity issues, but that is for another post. With Modern Management, however, we are heading in the right direction.
It is probably not something you have read about, but Microsoft are leading the way here as well. Although, they haven’t made a lot of noise about it. The Microsoft Surface (modern) support model may be something you need to take another look at. It is a departure from the traditional “Break-Fix” model that we have been supporting for 20+ years, but it’s not a consumer model. I believe it has been a deliberate strategy, to change the game on device support from consumer to enterprise, and although the early days were rocky, they are close to getting it right.
Now, the days of sending a tech onsite to repair a product with little or no mechanical or moving parts are numbered. Add cloud and Modern Management to the mix and it just doesn’t make a lot of sense. Enterprise will take some time to adjust, but this is becoming an easy decision for schools. And it’s a far cry from the consumer warranty chaos of the average BYOD program.
Here is an example of emerging best practice:
A large Independent School with 1000+ Surface Devices. All with accidental damage protection and advance exchange warranty.
That’s it. Single touch, productive user, modern device support.
Data#3 has 25 years’ experience in the education sector, helping schools and tertiary institutions gain the most from technology. Contact an Education Specialist at Data#3 to learn more or request a demonstration.
Tags: Bring Your Own Device (BYOD), Device Management, K-12 Education, Microsoft, Microsoft Mobility Solution, Microsoft Surface, Microsoft Windows Autopilot, Modern Desktop Management, Tertiary Education, The Anywhere Classroom