Customer Portal FAQ

Customer Portal Frequently Asked Questions

What is the Data#3 Customer Portal?

The Data#3 Customer Portal offers a personalised, convenient and intuitive self-service capability that delivers accurate and timely information when you need it.

The Data#3 Customer Portal will allow you to access hardware and software information and pricing without the need to send an email enquiry or call us on the phone. You will also be able to view quotes generated by Data#3 or yourself in one central location.

Our Portal will not replace our face-to-face interaction with our Customers; however it will add a personalised online service option for you to engage more easily with Data#3.

For more information, please contact us.

How do I access the Data#3 Customer Portal?

You will need to register your details to have your Customer Portal account set-up for you to access. If you haven’t obtained your log-in details already, please click here to register your information and a member of the Data#3 Customer Portal Team will be in touch to assist you with this process.

How do I log into the Data#3 Customer Portal?

After your account has been set up by the Customer Portal Administrator, you will receive an email providing you with your Data#3 Customer Portal username and password.

To log-in, please follow these steps:

  1. Go to: https://data3.bigmachines.com
  2. Type in the Username and Password details provided to you in the email from your Portal Administrator
  3. ‘Click’ on the ‘Login’ button

What do I do if I forget my password?

Your System Administrator can reset your password for you.  If you do not know who your System Administrator is, then please contact us and the team will respond as soon as possible.

Will the Data#3 Customer Portal be available 24/7?

Occasionally we will need to take the Customer Portal offline to conduct website maintenance and upgrades.  Where possible, we will endeavour to alert you of our planned outages prior to this occurring. All offline notifications will be published as a warning via an announcement at the Portal log-in screen.  In most instances, the Data#3 Customer Portal will be taken offline outside of working hours, to help minimise disruption to you and your organisation.

What method of payments do you accept?

Purchase Order: For payment by departmental/company purchase order, to approved Data#3 credit account holders.
Credit Card:  Visa and MasterCard
EFT: For payment by departmental/company approved Electronic Funds Transfer

Who do I let know if I had a great experience?

We hope all our customers find our Customer Portal to be a personalised, convenient and intuitive experience that delivers accurate and timely information when required. If you have had a positive experience using the Data#3 Customer Portal then we want to hear about it! Please contact the team and let us know if you are willing to provide a testimonial for us to use to promote the portal experience to our other customers.

What if I need further assistance?

If you have any further questions please feel free to contact us by email and a member of the Data#3 Customer Portal Team will respond to your query by the next working business day. Alternatively you can also contact your Data#3 Account Manager for assistance.