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Data#3 is an Australian publicly listed company. ABN is 31 010 545 267.
Business Aspect is a Data#3 Company. ABN 11 112 888 785.
Visit our investor information page on the Data#3 website.
Data#3 is focused on helping customers solve complex business challenges using innovative technology solutions.
Built on a foundation of over 40 years’ experience, combined with world-leading vendor technologies, Data#3 delivers an integrated array of solutions spanning cloud, mobility, security, data & analytics and IT lifecycle management. These technology solutions are delivered by combining Data#3’s services across consulting, procurement, project services, resourcing and managed services.
Data#3 partners with world-leading technology vendors. A summary is available here.
Data#3 is a Quality Certified company to the International Standard: AS/NZS ISO9001. Refer to our Quality Policy document for more information.
In 2016, Data#3 refreshed its Social Responsibility and Community Program, which increased emphasis on ‘Community’, and confirmed it as one of Data#3’s key stakeholders. Popular annual initiatives include Data#3’s Charity Golf Day, Christmas giving program and World’s Greatest Shave.
Through the program, much needed funds have been raised for our nominated charities. Data#3 also supports its employees to give back through volunteering opportunities throughout the year and a workplace-giving program.
You can view Data#3’s Environmental Sustainability Policy here.
Existing customers: Contact your Data#3 sales support team, or use our contact form.
New customers: If you are a new customer to Data#3, complete our contact form and we will be in touch with you shortly.
To ensure prompt and accurate processing of your order, Data#3’s generic requirements include:
Data#3’s generic requirements for written acceptance by way of email and signed quotes must come directly from someone in a position of purchasing officer, manager or higher for Data#3 to process the transaction. If it’s not clear the requestor holds a position of this level, this must first be confirmed before proceeding with the order.
Please note that the above information sets out our typical requirements. These may change as part of specific contract obligations.
Existing customers (depending on their specific circumstances) can access a number of self-service systems. See a full list of available portals here.
Data#3 can provide a regular order status report, which includes an ETA for your outstanding orders. If you have further questions please contact your sales support team or submit an ETA request to etas@data3.com.au.
Estimated delivery dates are based on information available to us from suppliers and are subject to change at any time, without prior notice. We are not responsible for delays in delivery caused by a supplier or for other reasons beyond our reasonable control. We are not liable for any delays.
Data#3’s generic requirements state that the risk of loss or damage to goods will pass to the customer upon delivery of the goods to the customer or their authorised representative. This is the point in time that the customer should ensure they have insurance coverage in place.
It is therefore important that any discrepancy or potential damage is clearly noted on the consignment note by the recipient. It is recommended to confirm the following:
Please note that the above information sets out our generic requirements. These may change as part of specific contract obligations.
Damaged Goods
Below are a couple things to remember when signing for damaged consignments:
Report damaged delivery claims to your Data#3 sales support team with details and photos for investigation. Retain affected products including boxes in the same condition they were received, until advised otherwise.
Customer damage claims will be assessed.
Short Shipment
If part of the shipment is missing, record the number of boxes received on the consignment note. Then also write down the number of missing boxes and note them as “short.”
Report short shipments to etas@data3.com.au.
If you receive a DOA or defective unit, contact your Data#3 sales support team with product and order details and product fault information.
DOA claim policies can vary between vendors/manufacturers and are treated as a replacement request, not a credit.
Although DOA units may be removed from their original packaging, the units should be kept in good condition and returned in the original package. Failure to do this may void the claim.
Customer DOA damage claims will be assessed.
Business customers can apply for payment terms (payment within 14 days).
To establish credit facilities with Data#3, follow the instructions to complete the application form.
Bank Transfer
For payment via Bank Transfer, contact your sales support team and they will assist you with your purchase. If you require Data#3’s payment details, contact Accounts_Receivable@data3.com.au.
Please e-mail confirmation of your payment to Accounts_Receivable@data3.com.au.
Credit Card
We accept MasterCard and Visa cards with no surcharges imposed by Data#3.
Your order will be processed after all necessary checks have been completed and payment is cleared.
Credit Account
Business customers can apply for payment terms (payment within 14 days).
To establish credit facilities with Data#3, follow the instructions to complete the application form.
Payment Solutions
To learn more about our ICT Payment Solutions complete our enquiry form, or contact your Data#3 Account Manager.
Data#3 is also able to invoice your preferred leasing services company.
Contact us with your enquiry at Accounts_Receivable@data3.com.au.
If you need to inquire about an invoice, please email the details to your Data#3 sales support team and Accounts_Receivable@data3.com.au.
Change or Cancel an Order
In some circumstances, Data#3 may be able to accommodate a change or cancellation request. If you need to request a cancellation, change or notice a mistake on an order, contact your Data#3 sales support team immediately. Charges may apply to cancellations or address changes. Acceptance of a customer request for cancellation or change remains in Data#3’s sole discretion.
Refunds/Returns
In some circumstances, Data#3 hardware and software vendors may be able to accept a return or replacement request. When you have a request to return an item, contact the Data#3 sales support team with product and order details and the reason for the return request. The information will be assessed as to whether approval can be provided for the return/refund, in Data#3’s sole discretion.
See our typical return conditions for physical items:
Your warranty details are typically supplied with the product, or available on the manufacturer or vendor’s website.
Hardware
Warranty contact details for the hardware vendors most commonly sold by Data#3 are shown below. If the vendor is not listed below, visit the relevant manufacturer’s website or contact your Data#3 sales support team for assistance.
