Our Customer Solution Lifecycle

Ensuring continuity between sales, delivery, and optimisation

(pdo)² is the Data^#3 customer solution lifecycle methodology. In essence, it structures the engagement from ICT solution conceptualisation through implementation and, ultimately optimisation. It is a methodology designed to ensure that Data^#3 ICT solutions continue to meet our customer technology and business objectives over time.

A customer solution lifecycle differs from traditional service delivery methodologies in that it presents a complete project view, from inception (sales engagement) to post-deployment support and solution optimisation, and is collaborative in nature. This approach guarantees alignment and continuity across both the pre-sale and post-sale phases of a project, ensuring that the customer’s required outcomes are delivered on time and on budget.

It should be noted that while (pdo)² provides a comprehensive approach to solution development, all phases do not need to be undertaken by Data^#3. On occasion, some of the work outlined within (pdo)² may have been, or will be completed by the customer.

(pdo)² has been developed to draw on the best practice frameworks from our key services partners such as Cisco and Microsoft, our customers and our own experiences in providing ICT solution for over 30 years. Through this methodology our team members can provide a consistent approach, focusing on one outcome irrespective of their area of expertise of skill sets.

(pdo)² uses a basic framework that allows Data^#3 an the customer to work in collaboration to identify, document and proactively manage risk and achieve the proposed outcomes.

	PositionThe position phase determines the business and/or technology value of the ICT solution – the business case.
	PlanThe plan phase looks at the feasibility of implement the Data^#3 ICT solution. It also delivers a project plan that aligns scope, cost and resources with the business case and rationale for choosing Data^#3.
	Design The design phase provides a detailed design for the solution – the technologies required, specific skills, sourcing strategy, etc.
	Deploy The deploy phase implements the solution into the business and, in itself, has other sub-phases that deal with issues such as project management, testing and training.
	OperateThe operate phase is the physical operation and its management. While in most cases this is taken on by the customer, with outsourcing and managed services customers it will be taken on by Data^#3.
	Optimise The optimise phase measures performance against the original business case and optimises this performance over time.