Learning & Development

Data#3’s School of Excellence is focused on developing your expertise – technically, professionally and personally, and is the platform from which all learning and development programs are delivered. Data#3’s School of Excellence is supported by the Data#3 eLearning, instructor led training, on-the-job training and mentoring programs.

The seven focus areas of excellence programs are:

For more information on any of these employee benefits or to speak with HR about working at Data#3, Enquire Online or call 1300 2 Data3 (1300 23 28 23).

Data#3 e-Learning

As part of our ongoing commitment to your our staffs’ continuing development, we provide this exciting, conveniant learning tool. eLearning is a developmental tool that you can be utilised in your own time and at your own pace. eLearning is designed to supplement traditional methods and provide greater opportunity for skill development.

Our goal is to support your ‘educational curve’ through innovative online software that can be accessed 24 hours a day, 7 days a week. The online courses can also be utilised as a reference tool for just-in-time learning to help you day-to-day or for your training development.

Books24x7 is a large online book library offering access to thousands of the latest and best business and technical books. With just a few clicks, you can instantly search and access a deep and wide collection of unabridged content from the world’s leading authorities in business, technology and other fields. There are three collections available:

OfficeEssentials

OfficeEssentials focuses on the most commonly used desktop applications and graphic programs in today’s corporate environment.

BusinessPro

BusinessPro covers all aspects of professional development, corporate performance support and key business topics with content from the industry’s leading business publishers, such as Project
Management Institute, Jossey-Bass, Harvard Business School Publishing, Oxford University Press and many more.

ITPro

With thousands of books, ITPro provides broad and deep coverage of over 100 different technology topics, making it a must have resource for just-intime
learning.  ITPro also includes community-driven ontent. This content, developed as a direct result of user requests, provides coverage of specific aspects of technology and on emerging technologies – coverage
that is not readily available from traditional sources.

Sales Excellence

The Sales Excellence Program aims to develop the overall sales capability of the Data#3 sales force, in alignment with organisation and business unit strategy, through the provision of prescribed learning activities. The program will also recognise excellence in the pursuit of the development of these capabilities.

Instructor Led Training

  • DSM for Account Executives and Account Managers
  • CSR Passionate Service Training
  • Solution Selling
  • Establishing Customer Engagements & Pipeline Management
  • Negotiation Skills
  • Presentation Skills
  • Business Writing Skills
  • Sales Coaching Program

Also supported by Data#3 e-Learning Courseware and Books 24×7

Service Excellence

The Service Excellence Program aims to develop the overall customer service capability of Data#3 teams, in alignment with organisation and business unit strategy, through the provision of prescribed learning activities. The program will also recogniseexcellence in the pursuit of the development of  these capabilities.

Instructor Led Training

  • Passionate Service Training
  • CSR Sales & Service Workshop

Leadership Excellence

The Leadership Excellence Program aims to develop the leadership and management competencies of current and emerging managers across Data#3. The program will also recognise excellence in the pursuit of the development of these capabilities.

Instructor Led Training

  • Data#3 Leaders Forum
  • Leadership Coaching Program
  • Interview Techniques and Competency Assessment Workshop

Mentoring

  • Data#3 Mentoring Program

Also supported by Data#3 e-Learning Courseware and Books 24×7

Technical Excellence

The Technical Excellence Program aims to develop and support the development of the overall technical capability of the Data#3 technical team, in alignment with organisation, business unit and partner strategy. The program will also recognise excellence in the pursuit of the development of these capabilities.

Data#3 partners with marketing leading vendors and enables our technical staff to undertake Vendor product training.

Instructor Led Training

  • Technical Writing Course
  • Identifying Business Opportunities

Mentoring

  • Data#3 Mentoring Program

Also supported by Data#3 e-Learning Courseware and Books 24×7

There is a wealth of learning tools available to help you prepare for your certification exams in Data#3 e- Learning – from self-study courses to simulations; online mentors to reference books; exam prep simulations to course notes. The beauty is that the program starts and stops according to your schedule, at home or at work. The IT Certification Matrix groups the resources available to certifications.

Operational Excellence

The Operational Excellence Program aims to develop the overall operational capabilities of employees through the provision of Data#3 systems and processes, finance, administration and compliance training.

Instructor Led Training

Data#3 Systems Workshops

  • Liberate
  • Your Pay
  • Staris

Risk/Compliance Training

  • CLEAR
  • Finance Training For Data#3 Managers
  • HR/IR Training For Data#3 Managers
  • First Aid Training

Data#3 e-Learning

  • Sexual Harassment & Discrimination Training
  • Data#3 eLearning Induction

Online Training (via Staffnet)

  • Mail
  • CustomerNet
  • Telephony

Work/Life Balance Excellence

The Work/Life Balance Excellence Program aims to provide learning opportunities for Data#3 employees to develop skills in the management and balance of their work and life responsibilities.

Instructor Led Training

  • Work/Life Balance Workshop – To be delivered by and external training who specialise in this field

Competency Profile Excellence

The Competency Excellence Program aims to support the development of competencies, included in the five position profiles, through the provision of a range of online and instructor led learning opportunities.

Data#3 e-Learning

Courses have been mapped in our e-Learning program for each competency across the five position profiles.

Mentoring

  • Data#3 Mentoring Program

Your Mentoring Program

Data#3’s Mentoring Program encourages a one-onone relationship between two people, where the mentor (the guide) may be more knowledgeable, experienced, passionate, organised, innovative or motivated and uses a structured process to assist another (the explorer) to grow, learn and achieve outcomes.

Why has Data#3 implemented a mentoring program?

  • There is currently a wealth of knowledge, experience and skills in our business which is largely untapped and needs to be shared amongst people working for Data#3
  • There is also a need to further develop the capabilities of people, including their leadership capabilities, by exposing them to a variety of developmental opportunities
  • The meeting of this untapped resource and current need provides a significant opportunity for both individual and organisational development
  • In response to your feedback from People Satisfaction Survey.
  • Meet Data#3 strategic outcomes.

Benefits of the Mentoring Journey

Explorer

  • Increased access to and development of knowledge and skills
  • Greater confidence and self awareness
  • Increased focus on career development
  • Development of new or improvement of existing relationships

Guide

  • Increased access to and development of knowledge and skills
  • Greater confidence and self awareness
  • Increased focus on career development
  • Development of new or improvement of existing relationships

Data#3

  • Improved communication and relationships across business units
  • Improved business learning

For more information on any of these employee benefits or to speak with HR about working at Data#3, Enquire Online or call 1300 2 Data3 (1300 23 28 23).

learning Learning & Development