Data#3

Lower your risk, increase your availability

Under our Cisco Gold Partnership certification, Data^#3 endorse a services oriented program which enables Data^#3 to take advantage of a superior and very unique Maintenance Services Contract offering.

This offering is delivered by both Data^#3 and Cisco Services to ensure a comprehensive maintenance solution, which delivers a quality service throughout the entire maintenance lifecycle.

Data^#3 can ensure customers savings on administration, full visibility of all maintenance contracts, and notification of any changes that may affect the maintenance components.  As a result, customers can operate with the confidence that their customers and service levels are covered by the most appropriate maintenance offering.

The main benefit from the Data^#3 Cisco Maintenance Solution is the peace of mind your contracts are managed by a dedicated maintenance team who ensure your infrastructure is covered by the most comprehensive maintenance solution.

Benefits of the Data^#3 Collaborative Maintenance Solution

Under our Cisco Gold Partnership we can structure your maintenance solution relevant to your needs.  Most customers choose our Collaborative Service to benefit from Data^#3′s fault management, simplify support processes, and still gain delivery from Cisco TAC.

As a Data^#3 Cisco Collaborative Maintenance Customer, our Data^#3 National Call Centre ensures complete fault management supported by Cisco TAC.

Benefits of the Data^#3 Cisco Maintenance Solution include:

• Fault Management via Data^#3 National Call Centre which is supported by Cisco TAC;
• Direct access to the Cisco TAC for severity 1 issues;
• Advance parts replacement direct from Cisco to the device location;
• Access to all Cisco Tools (i.e. IOS upgrades, direct);
• Dedicated Sales Specialist to understand, consult and manage maintenance requirements;
• Consulting Service – an in-depth analysis of the customer environment, which results in the provision of a comprehensive support solution that is tailored to meet the individual requirements identified;
• A dedicated Maintenance Solutions Team responsible for the administration of the full maintenance lifecycle – new contracts, migration of equipment onto contract, upgrades of service levels, renewal of contracts, refresh notifications etc.;
• Consolidation and alignment of all Cisco Maintenance contracts, thus providing one contract with one renewal date for the customer to administer;
• End of Life notifications on equipment, allowing customers to better manage refresh programmes;
• Data^#3 is a Cisco Gold Partner which ensures that customers have access to resources with an in-depth knowledge and understanding of Cisco maintenance products;
• Full Cisco Online access;
• Data^#3 has aligned its methodologies and processes with Cisco, to deliver the services that customers want;
• Escalation management;
• Provision of a Contract Kit which includes contract details, support processes and expiry details etc.;
• Direct Cisco SMARTnet option available if required.

For more information, please contact Data^#3 Maintenance Solutions on 1300 23 28 23, or Enquire Online.